Gorgias Updates

Gorgias Updates

www.gorgias.com

🎉 New date and time formatting options!

by Iustina Dumitru
Announcement
Here at Gorgias we’re proud to have users all around the world. We also recognize that our users have different preferences for how the date and time should be formatted. Today, we’re announcing the ability to choose the date and time
🎉 New date and time formatting options!

Introducing our new Voice Ticket Layout!

by Denisa Dumitru, Software Engineer
Announcement
Improvement
🎉 Introducing our new and improved layout for voice tickets 🎉 🔍 Key Improvements: Call Clarity: Easily discern the nature of your calls – whether they are incoming, outgoing, answered, or missed – at a glance. Initiator Insight:
Introducing our new Voice Ticket Layout!

A new integration joins the party: welcome TikTok Shop! ♪

by Giuseppe Lumia, Software Engineer
Announcement
New feature
🎊 We are excited to announce that Gorgias now supports TikTok Shop in the US! With this new integration, you can delight your shoppers on Tiktok Shop with seamless support at Gorgias without switching tools. Why should you
A new integration joins the party: welcome TikTok Shop! ♪

Add a privacy policy disclaimer in your Chat

by Dombi Botond, Software Engineer
Announcement
New feature
We’re excited to announce that you can now display a Privacy Policy Disclaimer in your Chat. This addition is designed to enhance transparency and trust between you and your customers. Key features ✨ Customize your disclaimer: The
Add a privacy policy disclaimer in your Chat

Introducing our Native WooCommerce Integration

by Astaeka Pramuditya, Product Marketing
Announcement
New feature
We’re thrilled to announce the launch of our native WooCommerce integration, a powerful enhancement to Gorgias users. What can you get from the WooCommerce & Gorgias integration: Simple Activation and Historical Data Sync: Activating the
Introducing our Native WooCommerce Integration

Major upgrade: Easily embed a Help Center on your website!

by Kyrylo Chebotarov, Senior Software developer
Announcement
Improvement
The Help Center has always been a powerful tool for customer self-service and automation. But it just got a massive improvement: You can now easily embed your Help Center directly on your store in just a few clicks! Why embed your Help
Major upgrade: Easily embed a Help Center on your website!

Meet the rebranded Automation Add-on: Automate ⚡

by Jordan Miller, Product Marketing Manager - Automate
Announcement
Improvement
We’re thrilled to announce that the Automation Add-on is now Gorgias Automate. In the 3 years since the Automation Add-on was born, it’s grown from a small side project to one of the most unique, powerful, and beloved aspects of
Meet the rebranded Automation Add-on: Automate ⚡

Ticket Fields can now be set from Rules

by Nicolas Faure
We are excited to announce that Ticket Fields can now be set via Rules! With this, it is now even easier to set values to your Ticket Fields. Setting a Ticket Field from a Rule When creating or updating a rule, you will now find a new
Announcement
New feature

Two new customization options for Chat!

by Jordan Miller, Product Marketing Manager - Automate
Announcement
Improvement
Great news! You can now customize your Chat in two new ways: 🖼️ Choose between your logo (new!) or a text title in your Chat header 🎨 Choose between solid (new!) and gradient colors for the Chat background You spoke, we listened. We’re
Two new customization options for Chat!