Gorgias Updates

Rules: BigCommerce filters

by Iustina Dumitru
We are happy to announce that we introduced BigCommerce filters in Rules. πŸŽ‰ From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter forΒ Rules, for example to send an auto-reply
Developers
New feature
Announcement
Improvement

BigCommerce native integration

by Alexandru Daineanu
Developers
New feature
Announcement
πŸŽ‰πŸŽ‰πŸŽ‰ We’re happy to announce the launch of our native BigCommerce integration. πŸŽ‰πŸŽ‰πŸŽ‰ Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce store
BigCommerce native integration

SSO - Google and Microsoft SSO activation

by Alexandru Daineanu, Fullstack Developer
πŸŽ‰πŸŽ‰πŸŽ‰ We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. πŸŽ‰πŸŽ‰πŸŽ‰ This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the
Developers
Announcement

New detailed view for third party apps

by Manuel Colasante
New feature
Developers
Announcement
Improvement
Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the
New detailed view for third party apps

πŸ€– πŸ“š Managed Rules are coming to your local Rule Library

by Mathias Ngo
β€œRules can be a bit intimidating to create and edit.” If you ever thought that, this new feature has been designed for you. We wanted to take a step further into making automation even more accessible, improving on the off-the-shelf
Developers

Reopening tickets when a message was not sent

by ClΓ©ment Sirieix
Currently, when sending a message and closing a ticket, a 3rd party provider could reject it, leading to a loss of visibility for the given ticket. Now, when this event occurs the ticket will be reopened to let you address the issue.
Developers
Improvement

Remove tags from rules

by Mathias Ngo
You can now remove tags from your tickets using our new rule action. You can use this feature to set up a delayed answer to your customers using the following process for example: 1. Snooze a ticket and apply a β€œfollow-up needed tag”
Developers
Improvement

More customization for the Help Center

by Joris La Cancellera, Software Engineer
Developers
New feature
We are delighted to announce that we released a couple of new customization capabilities for the Help Center product. You can now customize the banner text at your convenience, with or without a banner image Reposition the banner image
More customization for the Help Center

Gorgias Chat - Connecting to a different store

by Matthieu Bresson
We are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon
Developers
Announcement
Improvement
New feature