New feature

You can now set a maximum refund amount and configure refund reasons for your Shopify store directly in Gorgias. Once configured, agents can only issue refunds within your limit and must select a reason before confirming a refund.

Why it matters

Before, agents could issue refunds without a configured amount limit or a mandatory reason. Now you can define your refund policy directly in Gorgias and make sure your team follows it. Refunds above your limit are blocked, and every refund has a reason.

And because admins can now export the previous 30 days of human-agent refund activity, including the items associated with each refund, it’s easier to understand what your team is refunding and why.

Stores without configured refund controls can continue using the existing refund flow.

Gorgias Refund Controls for Shopify: Caps, Reasons, and Reporting — Watch on Cap