Gorgias Updates

www.gorgias.com

🚀 Email Imports Revamp

by Adrien de la Tour, Product Manager

We’ve upgraded Imports in Gorgias! Starting today, you can pull in emails from Gmail and Outlook 365 mailboxes connected as forwarding addresses. That means you can easily import historical conversations whatever setup you decide to

📊 Update: Clearer AI Agent metrics, right where you need them

We’ve made it easier to understand how your AI Agent is performing across stores by putting the right metrics in the right place. What’s new: Overview page (per store, last 28 days): AI Agent automated interactions (tickets fully

🧭 New AI Agent Navigation: Smarter, Simpler, More Actionable

We’re redesigning the AI Agent navigation menu to simplify and improve your ability to set up and manage AI for your store. The new menu layout mirrors the ideal workflow for managing and optimizing AI Agent: Analyze → Train → Test →

New Attribution Window for Shopping Assistant and Revenue Report

by Emmanuel Breard

We've shortened and standardized the attribution window for revenue across all reporting in Gorgias. Both Shopping Assistant and the Revenue Report now use a 3-day attribution window. Previously, Shopping Assistant used a 7-day window and

Live Voice Dashboard Improvements

by Nicoleta-Denisa Borţănoiu, Senior Software Engineer

Say goodbye to constant page refreshing! The Live Voice dashboard is now real-time, giving you instant visibility into what’s happening on your support lines.

📥 Improve AI Agent responses on the spot without leaving the ticket

We’ve completely redesigned the AI Feedback tab to make it easier for you to: Train your AI Agent faster Spot and fix knowledge gaps on the fly Streamline ticket reviews You’ll now see one unified feedback view for the entire ticket

↩️ See Shopify return status without clicking out of Gorgias

by Jordan Miller, Product Marketing Manager - Automate

Agents can now see return status info: “Returned” or “Partially Returned” directly in the order widget, right inside Gorgias. Why it matters: No more toggling between Gorgias and Shopify just to check if an item was sent back. This small

Never Miss a Failed Email Again with Proactive Delivery Alerts

by Marko Kovacevic

We're launching our new Email Deliverability Tracking feature to give you instant visibility into failed emails. Stop hunting for buried error banners and immediately identify when a customer hasn't received your message. How It

See the full story faster: AI summaries and improved UI in the Timeline

by Jordan Miller, Product Marketing Manager

When agents lack context, it leads to repeated questions, messy handoffs, and slow QA. That’s why we built a better way to surface customer history—right from the timeline. Brands using Customer Timeline resolve tickets 26% faster on

See the full story faster: AI summaries and improved UI in the Timeline

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