Gorgias Updates

Major Performance Boost in Analytics Reports πŸš€

by Abdelhakim Bendjabeur, Software Engineer
Reports now load between 1.5x and 5x faster! Exciting news, our reporting page just got a major speed boost! We have heard your feedback and have worked hard to implemented some game-changing optimizations that have significantly boosted
Improvement

You can now create more than 4 ticket fields!

by Agent Experience Team
Ticket Fields are customizable ticket properties that allow you to summarize a conversation in a structured way to get actionable insights that will help you improve the buying experience, spot quality issues faster, reduce costs, and boost
Announcement
Improvement

Use help center and contact forms in your rules & views

by Kyrylo Chebotarov, Senior Software Engineer
We know that many of you have multiple Help Centers and Contact Forms, and you want an easy way to build rules or views to differentiate tickets from different sources. We've heard you loud and clear! πŸš€ We're happy to announce an
Announcement
Improvement

Introducing Voice Call Events 🌟

by Denisa Dumitru, Software Engineer
Announcement
Improvement
We’re excited to elevate your new voice ticket layout with the addition of voice call events. What is the key improvement? You can now track the progress of each voice call through detailed event logs. Quickly identify who answered, and

Chat transcript improvements πŸ“

by Narcisa Minca, Full Stack Developer
Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control
Announcement
Improvement

Campaigns just got a visual polish! 🧼

by Narcisa Minca, Full Stack Developer
Announcement
Improvement
Exciting news! We just released a small update to the visual design of Chat Campaigns. There are no functionality changes β€” your Campaigns will continue to work as normal. What changed, exactly? Chat Campaigns now have an updated design

Introducing our new Voice Ticket Layout!

by Denisa Dumitru, Software Engineer
Announcement
Improvement
πŸŽ‰ Introducing our new and improved layout for voice tickets πŸŽ‰ πŸ” Key Improvements: Call Clarity: Easily discern the nature of your calls – whether they are incoming, outgoing, answered, or missed – at a glance. Initiator Insight:

Major upgrade: Easily embed a Help Center on your website!

by Kyrylo Chebotarov, Senior Software developer
Announcement
Improvement
The Help Center has always been a powerful tool for customer self-service and automation. But it just got a massive improvement: You can now easily embed your Help Center directly on your store in just a few clicks! Why embed your Help

Meet the rebranded Automation Add-on: Automate ⚑

by Jordan Miller, Product Marketing Manager - Automate
Announcement
Improvement
We’re thrilled to announce that the Automation Add-on is now Gorgias Automate. In the 3 years since the Automation Add-on was born, it’s grown from a small side project to one of the most unique, powerful, and beloved aspects of