Gorgias Updates

🛍 Improvements in Shopify Refund modal

by Deniss Kozickis
Hi 👋 Today we are happy to present small but very important improvements to our Shopify Refund modal! We noticed that when performing a Partial Refund in Shopify Refund modal it may not be obvious what amount will be refunded and which
Announcement
Improvement

Standalone widgets

by Manuel Colasante
New feature
Improvement
Hey 👋 Remember custom actions in widgets? Our own support team at Gorgias finds this feature to be super helpful and uses it heavily. We hope you do too! 😉 But we noticed that sometimes, we want to add a custom action button or link
Standalone widgets

⛵️ Navigate new Settings with breeze

by Manuel Colasante
👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them
Announcement
Improvement

Chat contact form is now enabled for everyone

by Joris La Cancellera, Software Engineer
The Contact Form feature of our chat widget is now a default and required setting. We decided to simplify chat settings because we trust this feature to be the best way to connect your customers with your support crew, asynchronously, when
Improvement

Add file attachments to Help Center articles

by Nicușor Chiciuc
Improvement
👋 Hello there, do you know you can now add file attachments directly in your Help Center articles?📚 We support all popular file types with the max file size of 20MB for each — you can find this feature inside the toolbar of your article
Add file attachments to Help Center articles

Easily duplicate or delete help centers

by Nicușor Chiciuc
New feature
Improvement
Some of you have been actively using our new help center feature. We’re really excited about that! To make it easier to reuse configured settings, we made it simple to duplicate any help center from the main list view. Duplicated help
Easily duplicate or delete help centers

Shopper’s activity in chat ticket view

by Juan Carlos Quintero, Software Engineer
Improvement
Ever had a hard time figuring out if the shopper was still on the live chat ticket? We have an update for you 👌. Chat tickets will now benefit from the following improvements: We added a delivered ✓ and read icon ✓✓ for each message sent
Shopper’s activity in chat ticket view

🤖 Our order-tracking rule is now more powerful!

by Mathias Ngo
Our “Send tracking information email” rule from our Rule Library is now more powerful and provides about 28% more coverage about shipping information! Previously, this rule was providing the order tracking link from the carrier fulfilling
Improvement

Attachments for contact form

by Irinel Neculita
Hey everyone!🔔 We have another important update on our Help Center Contact form! Now your customers will be able attach files to tickets submitted through the contact form.📚 We support all popular file types, and your customers can attach
Improvement