Gorgias updates

New features, bug-fixes, scheduled maintenance and other announcements.

Send CSAT via Outlook/Gmail integration

by Engineering: Integrations
We have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...
Improvement

Improved sending Facebook Messenger messages experience

by Gorgias Team
We recently improved the experience of sending single messages in Facebook Messenger tickets! You can now: Add inline images to your Facebook Messenger replies using the button in the reply area or by pasting images from clipboard...
Improvement

Filters & Search terms in URL

by Gorgias Team
Tired of losing your search results after checking out a ticket? We just released an update that now includes search terms and filters in the URL, allowing to you: Easily return to the search results after leaving a ticket using your...
Improvement

New ticket merge possibilities

by Gorgias Team
We recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...
Improvement

Auto-phrase-completion in French

by Gorgias Team
Improvement
Since we released it for the first time in English last year phrase auto-completing has been one of the most used features on Gorgias, allowing agents to save precious seconds on every message typed. We are announcing that phrase...
Auto-phrase-completion in French