Gorgias Updates

You can now add up to 6 quick response flows in your Self-Service configuration!

by Ricardo de Arruda, software engineer
Now you can have up to 6 active Quick Response Flows for your self-service integration! You can access Self-Service settings at Settings → Self-Service → Your store's self-service integration. 💬 Note that this feature is only
Announcement
Improvement

Improvements in-ticket suggestions, default macro search, pre-fill

by Ricardo de Arruda, software engineer
We’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you! Clearer Macro Preferences menu We’ve added clarification about your personal macro preferences in Settings > My
Announcement
Improvement

💸 Shopify Refund: default quantity is now set to 0

by Deniss Kozickis
Improvement
You asked, and we delivered! 🥳 We’re happy to announce that from now on, default quantities for the Shopify refund will be set to 0. This is aligned with the default Shopify behavior and makes the transition to Gorgias even smoother!

Improvements on the Chat widget dimensions

by George Chetreanu, Engineering Manager
We’re making a few adjustments to the dimensions of the widget. The height will dynamically adjust based on the screen size while never going over the top part of the screen so it doesn’t overlap with your shop’s header (navigation
Improvement

✨ New app store ✨

by Manuel Colasante
Improvement
Happy new year everyone! We wish all the best for this year to come. As a new year’s resolution, we want to put our app ecosystem on a pedestal. 🏆 The number of apps that help you achieve your goals in Gorgias keeps growing. We want you

Cleaner order management buttons in the Gorgias chat homepage

by Cyprien Pannier, Senior Software Engineer
Hi there 👋, We have another automation add-on improvement to share! The order management flows currently take a lot of place in the chat widget. Additionally, the 4 possible flows: track / return / cancel order and report an issue
Announcement
Improvement

Help Center design improvements

by Irinel Neculita
👋 Hey everyone! While it is important to release new features, it is also top-of-mind for us to improve your current experience using help center. So we made a series of design improvements, and we’d like to highlight a few: You may have
Improvement

🛍 Improvements in Shopify Refund modal

by Deniss Kozickis
Hi 👋 Today we are happy to present small but very important improvements to our Shopify Refund modal! We noticed that when performing a Partial Refund in Shopify Refund modal it may not be obvious what amount will be refunded and which
Announcement
Improvement

Standalone widgets

by Manuel Colasante
New feature
Improvement
Hey 👋 Remember custom actions in widgets? Our own support team at Gorgias finds this feature to be super helpful and uses it heavily. We hope you do too! 😉 But we noticed that sometimes, we want to add a custom action button or link