Gorgias Updates

www.gorgias.com

Live Voice Dashboard Improvements

by Nicoleta-Denisa Borţănoiu, Senior Software Engineer

Say goodbye to constant page refreshing! The Live Voice dashboard is now real-time, giving you instant visibility into what’s happening on your support lines.

📥 Improve AI Agent responses on the spot without leaving the ticket

We’ve completely redesigned the AI Feedback tab to make it easier for you to: Train your AI Agent faster Spot and fix knowledge gaps on the fly Streamline ticket reviews You’ll now see one unified feedback view for the entire ticket

↩️ See Shopify return status without clicking out of Gorgias

by Jordan Miller, Product Marketing Manager - Automate

Agents can now see return status info: “Returned” or “Partially Returned” directly in the order widget, right inside Gorgias. Why it matters: No more toggling between Gorgias and Shopify just to check if an item was sent back. This small

Never Miss a Failed Email Again with Proactive Delivery Alerts

by Marko Kovacevic

We're launching our new Email Deliverability Tracking feature to give you instant visibility into failed emails. Stop hunting for buried error banners and immediately identify when a customer hasn't received your message. How It

See the full story faster: AI summaries and improved UI in the Timeline

by Jordan Miller, Product Marketing Manager

When agents lack context, it leads to repeated questions, messy handoffs, and slow QA. That’s why we built a better way to surface customer history—right from the timeline. Brands using Customer Timeline resolve tickets 26% faster on

See the full story faster: AI summaries and improved UI in the Timeline

Streamline AI Agent Optimize page experience

by Narcisa Minca, Full Stack Developer

We’re excited to announce a new experience for the AI Agent Optimize page. This change brings metrics about your intents into a single, unified view — making it easier to access insights and take action without navigating through multiple

New Action capabilities & usability improvements

by Matilda Lee, Product Marketing Lead

Want your AI Agent to resolve more inquiries, faster? Great news: Our latest updates to Actions let you connect to new tools, add order notes in Shopify, and gain more control over how Actions fire, so your AI Agent can fully resolve even

🧠 Store sync for AI Agent

by Matilda Lee, Product Marketing Lead

AI Agent now learns from your entire Shopify site automatically. No more adding URLs one at a time. AI Agent now gathers everything it needs from your store, with no manual work required. That includes product pages, policies, FAQs, blog

🧠 Store sync for AI Agent

Easier User Management: Search and Sort Now Available!

by Samy Laumonier, Senior Software Engineer

We've rolled out improvements to the Users settings page to help you manage your users more efficiently. You can now: Search: Quickly find specific users by typing their name or email address into the new search bar. Sort: Easily organize

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