Improved email contact searchWe have worked hard to make the email contact search faster and easier to use⚡️ It is now 3x faster, and you can search contacts using their name as well as with their email address! We hope this will help you in your daily use of Gorgias.
Greeting Message and Routing Improvements - No length limitations, more consistent message and ringing behaviorsIn the past, we have heard some customers reporting inconsistent greeting message behaviors and frustration with the greeting message length requirements. We are happy to announce that we are releasing a much-needed flow change to our
Intent editing is back! 🏷The ability to adjust the detected intent on incoming messages is back, but it will only affect the results shown in your own intent statistics page and will no longer influence the intent detection system.
Set ringing behavior from voice settings pagesWe’ve heard setting a phone to ring a team at the same time or ring those agents one-by-one can be quite tricky for first-time and even experienced Gorgias users. To help make using our phone simple, you can now set ringing right from your
Gmail conversation groupingSmarter ticket grouping for Gmail integrations! We just released a new feature for Gmail integrations, which makes sure Gmail messages are grouped to tickets using Gmail’s grouping logic. What does this mean? According to the Gmail
Intents feedback removalThe intents dropdown present on ticket messages will no longer allow for providing intent feedback. Instead, it will only show the detected intents. In addition, the detected intents and other actions will collapse into a single dropdown
Web notifications are saved in your notification centerFrom now on, notifications will require the user to click or dismiss them, instead of disappearing on their own!
That means that if you you missed a notification, you can now still retrieve it in the notification center of your computer!
New notification: New assigned ticketWe have released a new notification: New assigned ticket! When using Gorgias, you will see (and hear) this notification when a ticket is assigned to you. This will hopefully help you respond faster to your customers. Quick reminder: To
Subsequent actions in quick response flowsWe are happy to announce improvements of quick response flows inside self-service portal in the Gorgias chat✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use the