Gorgias updates

New features, bug-fixes, scheduled maintenance and other announcements.

Improved sending Facebook Messenger messages experience

by Gorgias Team
We recently improved the experience of sending single messages in Facebook Messenger tickets! You can now: Add inline images to your Facebook Messenger replies using the button in the reply area or by pasting images from clipboard...
Improvement

Filters & Search terms in URL

by Gorgias Team
Tired of losing your search results after checking out a ticket? We just released an update that now includes search terms and filters in the URL, allowing to you: Easily return to the search results after leaving a ticket using your...
Improvement

New ticket merge possibilities

by Gorgias Team
We recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...
Improvement

Auto-phrase-completion in French

by Gorgias Team
Improvement
Since we released it for the first time in English last year phrase auto-completing has been one of the most used features on Gorgias, allowing agents to save precious seconds on every message typed. We are announcing that phrase...
Auto-phrase-completion in French

View sharing

by Samy Laumonier
We just released the view sharing feature! You can now have public views (shared with everyone), shared views (shared with specific teams/users) and private views (that belong to only one user). You can edit a view's sharing options by...
New feature