Gorgias Updates

www.gorgias.com

You can now add up to 6 quick response flows in your Self-Service configuration!

by Ricardo de Arruda, software engineer

Now you can have up to 6 active Quick Response Flows for your self-service integration! You can access Self-Service settings at Settings → Self-Service → Your store's self-service integration. 💬 Note that this feature is only

Improvements in-ticket suggestions, default macro search, pre-fill

by Ricardo de Arruda, software engineer

We’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you! Clearer Macro Preferences menu We’ve added clarification about your personal macro preferences in Settings > My

⭐️ Tickets can now be excluded from CSAT

by Mateusz Misiak

We are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros! We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey

⭐️ Tickets can now be excluded from CSAT

💸 Shopify Refund: default quantity is now set to 0

by Deniss Kozickis

You asked, and we delivered! 🥳 We’re happy to announce that from now on, default quantities for the Shopify refund will be set to 0. This is aligned with the default Shopify behavior and makes the transition to Gorgias even smoother!

💸 Shopify Refund: default quantity is now set to 0

Improvements on the Chat widget dimensions

by George Chetreanu, Engineering Manager

We’re making a few adjustments to the dimensions of the widget. The height will dynamically adjust based on the screen size while never going over the top part of the screen so it doesn’t overlap with your shop’s header (navigation

New Autoresponder - Automate return request emails ✨

by Ricardo de Arruda

With our new autoresponder feature, you can automate emails about a return request if you have an existing return portal provider (e.g. Loop, Happy Returns, Returnly, etc.) 💪 Our AI detects if an email relates to a return request,

Say Goodbye to Phone Number Limitations!

by Mehdi Dellagi, Software Engineer

We have removed phone number limitations for basic, pro, advanced, and enterprise plans! Now, any merchant using Gorgias can add any number of phone lines to their account for no additional cost, regardless of plan and number type. To

✨ New app store ✨

by Manuel Colasante

Happy new year everyone! We wish all the best for this year to come. As a new year’s resolution, we want to put our app ecosystem on a pedestal. 🏆 The number of apps that help you achieve your goals in Gorgias keeps growing. We want you

✨ New app store ✨

Tone of voice for the chat 📣

by Angel Cereijo, Software Engineer

We are thrilled to announce that you can now customize most of the text values of the Gorgias Chat widget from the settings panel! This exciting new feature allows you to match your brand’s tone of voice in the chat widget, providing a

Tone of voice for the chat 📣

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