Gorgias updates

New features, bug-fixes, scheduled maintenance and other announcements.

Intent classification gets better!

by Victor
We know you love automating tickets using intent classification so we updated intents to be more relevant to Ecommerce use cases. The following changes are live: > The shipping/status intent is split into shipping/status and a new...
Improvement

New busiest hours of the week statistic

by Jean Jacobi
New feature
We recently added a new statistic; Busiest time of the week. It will help you to establish staffing plans for your support agents when you need it the most, and therefore improve the support experience for your customers at any time...
New busiest hours of the week statistic

Create a new ticket from a mobile app

by Gorgias Team
Now you don't have to rush back to your desk to submit a support ticket. Gorgias mobile app got your back - press the "plus" icon on the ticket list to enter to the new ticket creation screen. Submitting the form will create a new...
New feature

New action in rules: Like Facebook comment

by Gorgias Team
New feature
It is now possible to build a rule that will like Facebook comments. This will give you for example the ability to automatically like positive comments. Please let us know what you think about this update and what we could improve at...
New action in rules: Like Facebook comment

Deactivated views

by Samy Laumonier
From now on, it's easier and faster to delete an integration, for instance in case you need to recreate it. You can delete an integration that is used in the filters of a view, without having to manually delete the view first. The view...
New feature