1642760460000Self-service - Detailed order trackingby Irinel NeculitaAnnouncementImprovementWe are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches
1641903592179New design updatesby Nikola Mijović, Senior Software EngineerIn the last month, we released a few nifty design updates that you might have already noticed. 👀 Among others, here are some new design elements that we feature 🎨 The feedback system has received a new look(banners, alerts and
1641819300000Agents self sign-up supportby Nicolas FaureWe are happy to announce that agents can now sign-up by themselves, if the option is enabled in your help desk. What does that mean? You can authorize agents to join the help desk given that their email address come from specific domains so
1641539820000Self Service in Help Centerby Robert PamfileWe’ve just released an immensely helpful feature for the Gorgias Help Center! You can now deflect tickets with our Self-Service flows in both the Gorgias Chat and the Help Center! This feature is available for merchants that have Automation
1640271848481Rule libraryby Mathias NgoWe are thrilled to announce a new feature for rules! The new Rule Library comes in to help you set up your automation process with pre-made rules that are just one click away! Available from the main Rule settings page, this library
1640170489803Custom actions in every widgetby Manuel ColasanteNew featureHere at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from a ticket. In order to do so, we offer many integrations but we realized that sometimes you have to interact with services in ways that
1640024400000Create an IVR Phone with your existing Gorgias numberby Illia PetrovWe are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the
1639562340000Self-service - Ability to select return quantity by Robert PamfileWe are happy to announce that we have improved the ability to return products as part of our self-service flows. When returning a product they ordered in multiple quantity, your customers can now choose the quantity of items they’d like to
1639561311930Hiding the chat on mobile screensby Matthieu BressonWe have added a new setting to allow you to hide the chat when your store is accessed on a mobile screen whose width is less than 768px. In your chat Preferences tab, it is located above the Auto-responder section and is disabled by