1613988458919The Self-service Chat Portal is Live!by Philippe Diep, Software EngineerThe self-service portal is now available for all users with a Shopify store. The self-service portal allows your customers to check out their orders statuses, tracking numbers and shipping information without needing to connect with an
1613645662107Search for tickets on the mobile appby Nikola Mijović, Senior Frontend DeveloperNew featureHey guys, we’ve added a new search bar to our mobile app! 🕵️ 🔦 (on AppStore and PlayStore) You can now search for tickets in the mobile app in the same way you can on the web app by entering a search term (customer name, ticket title,
1613408400000Rich text and hyperlinks support in chatby Gleb Billig, Software EngineerNew featureWe have added the ability for agents to send messages with rich text formatting and embedded hyperlinks when replying to a chat ticket in Gorgias! That also means chat campaigns of course👌 Now when viewing a chat ticket, you will see
1613126075204Rule conditions user interface improvedby Clément SirieixImprovementWe have improved the current flow for setting up conditions inside your rules with a refreshed & much simpler user interface 💻 Before, we known it could feel tedious & complex to set-up conditions hindering you to fully leverage your
1612890830552Filter improvements on statistics pagesby Xuan-Thi Nguyen, Front-end developerImprovementWe fine-tuned the statistics pages by adding an option to toggle all displayed items in your filters in one click 🎉, and by enabling team selection on top of your agents. This is the first step to ease navigation through our built-in