Gorgias Updates

www.gorgias.com

Send feedback on detected message intents

If you’re a user of our intent detection system, this might interest you (here’s a quick refresher🧐 on what intents are and how they might help you)! We want to make our intent detection algorithm even better, and we need your feedback to

Send feedback on detected message intents

Display when a Chat customer was last seen

We’ve released a new feature to display when customers were last seen in the chat! 💬🎉 It is now possible to see the last seen availability timestamp of your customer, while chatting inside of the ticket detail. The last seen on chat field

Sync Gorgias events and customers into Klaviyo

by Mehdi Ben Hamida, Software engineeer

We’ve just released a new and improved integration with Klaviyo, allowing you to segment customers, and send targeted outbound messaging campaigns based on Gorgias events as well as include Gorgias events in your Klaviyo analytics

Sync Gorgias events and customers into Klaviyo

The Self-service Chat Portal is Live!

by Philippe Diep, Software Engineer

The self-service portal is now available for all users with a Shopify store. The self-service portal allows your customers to check out their orders statuses, tracking numbers and shipping information without needing to connect with an

Search for tickets on the mobile app

by Nikola Mijović, Senior Frontend Developer

Hey guys, we’ve added a new search bar to our mobile app! 🕵️ 🔦 (on AppStore and PlayStore) You can now search for tickets in the mobile app in the same way you can on the web app by entering a search term (customer name, ticket title,

Search for tickets on the mobile app

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