Gorgias Updates

Gorgias Updates

www.gorgias.com

Dedicated page for AI Agent statistics

by Thijs Dil, Software Engineer
Announcement
Improvement
We’re excited to announce that we’re centralizing all the AI Agent-related statistics in a dedicated view. This will allow Automate subscribers to check how their AI agent performs at a glance. The reports could help identify what is
Dedicated page for AI Agent statistics

Convert AI Copy Assistant ✍️

by Matilda Lee
Announcement
Convert
Now brands can create quick, engaging messages for Convert campaigns. With AI-powered suggestions, Convert tailors each message to fit your brand’s style and follows best practices for maximum impact. Why you’ll love it: Instant, tailored
Convert AI Copy Assistant ✍️

Domain Verification Notifications

by Neshat Korivand
Get notified the moment your domain is verified! What is a Domain? In Gorgias, a “domain” is the part of your email address that comes after the "@" symbol, like "yourstore.com" in "[email protected]." This identifies your website or
Announcement
Improvement

Call transcript summarization

by Nicoleta-Denisa Borţănoiu, Senior Software Engineer
Announcement
We're excited to introduce the summarization of call recordings and voicemail transcriptions for Voice subscribers! 🎉 Now, when transcriptions are enabled, we’ll automatically generate a summary of your recordings. This summary will
Call transcript summarization

Improving Tag Accessibility: Meeting WCAG Standards with Enhanced Contrast

by Antonio Lapa
In our commitment to building an accessible product, we’re enhancing the Tags component to meet WCAG (Web Content Accessibility Guidelines). Currently, tags allow for any color selection, which can make text challenging to read due to
Announcement
Improvement

Introducing Custom Agent Ring Time And Call Wait Time ✨

by Matteo Silvestro
We’ve got some exciting news for Gorgias Voice subscribers! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents: 🧑‍💼 Customize
Announcement
New feature

Edit Shopify Order Notes Directly from Gorgias!

by Neshat Korivand, Senior Product Manager
Announcement
New feature
Managing customer orders often involves multiple team members—agents, warehouse workers, and brick-and-mortar staff. To streamline communication and reduce the need to jump between platforms, we've added a new feature that allows you to
Edit Shopify Order Notes Directly from Gorgias!

📊 Revamped Tags report and other Statistics Improvements

by Charles Jacquet
A revamped Tags report 🥁 We have revamped the Tags report to bring the best of our new analytics stack: Aggregate data over up to 365 days. Use all the new filters (agent, Ticket Fields, etc.). Check the evolution of your tags over
Improvement

Meet Auto QA (Beta)⚡

by Felipe Gonçalves, Product Marketing Manager
Announcement
With BFCM just around the corner, your team is about to experience a surge of customer inquiries. That’s why we’re excited to introduce Gorgias Auto QA in Beta! Imagine this: thousands of tickets flooding in—questions about promotions,
Meet Auto QA (Beta)⚡