Gorgias Updates

πŸ› Improvements in Shopify Refund modal

by Deniss Kozickis
Hi πŸ‘‹ Today we are happy to present small but very important improvements to our Shopify Refund modal! We noticed that when performing a Partial Refund in Shopify Refund modal it may not be obvious what amount will be refunded and which
Announcement
Improvement

⛡️ Navigate new Settings with breeze

by Manuel Colasante
πŸ‘‹ Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them
Announcement
Improvement

Rules: BigCommerce filters

by Iustina Dumitru
We are happy to announce that we introduced BigCommerce filters in Rules. πŸŽ‰ From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter forΒ Rules, for example to send an auto-reply
Developers
New feature
Announcement
Improvement

✨ Standalone self-service portal!

by Matthieu Bresson
We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat
New feature
Announcement

BigCommerce native integration

by Alexandru Daineanu
Developers
New feature
Announcement
πŸŽ‰πŸŽ‰πŸŽ‰ We’re happy to announce the launch of our native BigCommerce integration. πŸŽ‰πŸŽ‰πŸŽ‰ Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce store
BigCommerce native integration

Change in the display logic for chat & messaging tickets when auto-assignment is enabled

by Charles Jacquet
To simplify Gorgias and make its behavior more predictable, we have changed the behavior of chat & messaging channels tickets. The way the chat & messaging section now works is the following: Note: Here β€œtickets” refer to β€œchat & messaging
Announcement

SMS integration

by Illia Petrov
New feature
Announcement
We are happy to announce that we have released our SMS integration for all our customers! With this new channel, you can receive and respond to SMS and MMS messages within Gorgias. This makes it easy for your customers to communicate with
SMS integration

SSO - Google and Microsoft SSO activation

by Alexandru Daineanu, Fullstack Developer
πŸŽ‰πŸŽ‰πŸŽ‰ We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. πŸŽ‰πŸŽ‰πŸŽ‰ This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the
Developers
Announcement

New detailed view for third party apps

by Manuel Colasante
New feature
Developers
Announcement
Improvement
Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the
New detailed view for third party apps