Gorgias Updates

www.gorgias.com

Help Center supports easy integration with Google Analytics

by Philippe Diep, Software Engineer

Hey everyone 👋 You can use your own Google Universal Analytics ID or Google Analytics 4 ID directly within your help center without adding any scripts. By default, we are going to help you track: Page views, including all the categories,

Help Center supports easy integration with Google Analytics

Gmail conversation grouping

by Giuseppe Lumia, Software Engineer

Smarter ticket grouping for Gmail integrations! We just released a new feature for Gmail integrations, which makes sure Gmail messages are grouped to tickets using Gmail’s grouping logic. What does this mean? According to the Gmail

Gmail conversation grouping

Introducing chat offline! 💬✨

by Joris La Cancellera, Software Engineer

Does the support team have limited bandwidth for a couple of hours during your team’s lunch break or for a couple of days as you are all heading to a company retreat party? 🎉 We got you covered with the chat new offline mode feature!

Introducing chat offline! 💬✨

🤖📪 New managed rule to send tracking information via email

by Mathias Ngo, Full Stack Engineer

Here comes a new managed rule! For those of you who missed it, managed rules are more accessible rules, tailored to address recurrent customer issues. These rules are managed (hence the name!) by Gorgias so you can install them with a

Introducing an offline capture of information for chat!

by Joris La Cancellera, Software Engineer

We are pleased to announce that we are putting a major new feature into our chat widget: The contact form 🎉.👉The contact form guides the customers to fill in their inquiries directly from the chat when the shop is outside of business

Introducing an offline capture of information for chat!

Auto-assignment limits

by Charles Jacquet

Auto-assignment limits are live! You can now select the maximum number of tickets an agent can be served by the auto-assignment for both “Chat & Messaging” tickets (chat, messenger, IG DMs, SMS,…) and “Other text” tickets (email,

Auto-assignment limits

Articles & categories search in help center settings

by Philippe Diep, Software Engineer

We’re excited to see that you are many to start leveraging our help center product! As your knowledge base is growing we know it can be tedious to navigate between articles & categories.🔎 That’s why we just released a new Search feature in

Unlisted help center articles and categories

by Irinel Neculita

👋 Hey everyone! You can now set the Help Center articles and categories visibility settings. At the moment, we offer 2 visibility options: Public or Unlisted. If an article or category is set to Public, it will be visible to everyone

Article recommendation in Chat

by Robert Pamfile

Your shopper will now get FAQ article recommendations directly from your chat window. Gorgias Chat now leverages your help center to automatically recommend FAQ articles to shoppers.🤖 If you have an active chat and help center in your

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