1575421320001Display audit logs in ticketsby Samy LaumonierYou can now display audit logs directly in tickets! 1. Click on "display all events" 2. Audit logs are displayed in chronological order: The following events are supported: Rule executed Ticket assigned to a user Ticket unassigned...
1574909040001Export tickets to CSVby JeanNew featureHi everyone ! We just released a new feature that enables you to export tickets information into a CSV file. To use this new feature, select tickets and click on the "Export tickets" button that is under the "Apply Macro" one. You will...
1574818500001iPad support and internal notesby Gorgias TeamNew featureWe're glad to announce that the Gorgias mobile app now supports iPad and landscape mode. We've also added support for internal notes in both phone and tablet versions of the app. Check it in action here: You can update the new version...
1572312780001Multi-brand: Link email integrations to chat integrationsby Louis BarranqueiroNew featureToday, we are thrilled to announce the ability to associate email integrations to chat integrations. It will enable you to choose the email integration used to send emails for unseen agents' messages and satisfaction survey associated...
1572310260001🥳 Emoji in view namesby Louis BarranqueiroStarting today, you can easily add emoji to the name of your views and make them easier to differentiate in the sidebar 😁. You can add an emoji to the name of a view by clicking on its name, then selecting an emoji and updating the view.