Gorgias Updates

Enable self-service on specific chats only

by Nicolas Garnier, Product Manager
Are you interested in using our self-service portal but don’t want to enable it for all chats? You can now easily enable or disable the portal for specific chats. How to enable or disable self-service for a specific chat Go to a specific
Announcement
New feature

New interval options for sending your Satisfaction Survey

by Walid El M'Selmi, Software Engineer
Improvement
Recently, many of you asked for new interval options for sending s atisfaction surveys and we heard you🎉 In addition to previous options, you can now schedule surveys to be sent after: 5 minutes ⏱️ 30 minutes ⏱️ 1 hour ⏱️ 4 hours ⏱️ 6
New interval options for sending your Satisfaction Survey

Forward incoming calls to agents' phone numbers

by Illia Petrov, Software Engineer
You can now take Gorgias calls on any physical device, including mobile phones or landlines, via call forwarding How does it work? Call forwarding works on an agent-by-agent basis. This means that each individual agent can add a specific
Developers
New feature
Announcement

Chat available for Google Tag Manager

by Guillaume Fay, Software engineer
Developers
Announcement
If you use Google Tag Manager to manage your code snippets, we have good news for you! A template to install the chat is now available in the community gallery. Using Google Tag Manager can help you by keeping all the code snippets that you
Chat available for Google Tag Manager

Yotpo reviews channel

by Mehdi Ben Hamida, Software engineeer
We have just released a new tickets channel for Yotpo integration! Now you can you receive product reviews and reply to them from Gorgias. Once Yotpo tickets are activated, every time you receive a review on one of your products, a new
New feature
Announcement
Developers

Twitter replies, mentions, and quote tweets

by Ionut Zamfir
New feature
Announcement
We are happy to announce that we have released our new Twitter integration for enterprise customers! You can now receive and respond to Tweets from within the helpdesk. Features Our Twitter integration will allow you to receive and respond
Twitter replies, mentions, and quote tweets

Help Center release

by Victor Duprez, Senior Engineering Manager
Today we’re releasing our new Help Center product! Help Center lets you manage your client-facing knowledge base right from Gorgias. Create and publish articles directly from your Gorgias Helpdesk. We have a busy roadmap for this product,
New feature
Announcement

Chat performance improvements

by Gleb Billig, Software Engineer
Developers
Improvement
Our engineers have been working hard to make significant performance improvements to the chat integration! We’re happy to announce that we reduced the amount of data required to initialize the chat by 40%. We’ve also optimized our static
Chat performance improvements

Facebook Mentions support

by Walter Galante
We’ve just released an exciting new feature to our existing Facebook integration! You can now receive and respond to Facebook Mentions from within Gorgias. Once activated, every time a User or a Page will mention you on a Facebook post or
Announcement