You can now add up to 6 quick response flows in your Self-Service configuration!Now you can have up to 6 active Quick Response Flows for your self-service integration!
You can access Self-Service settings at Settings → Self-Service → Your store's self-service integration.
💬 Note that this feature is only
Improvements in-ticket suggestions, default macro search, pre-fillWe’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you!
Clearer Macro Preferences menu
We’ve added clarification about your personal macro preferences in Settings > My
⭐️ Tickets can now be excluded from CSATWe are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros!
We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey
💸 Shopify Refund: default quantity is now set to 0You asked, and we delivered! 🥳
We’re happy to announce that from now on, default quantities for the Shopify refund will be set to 0. This is aligned with the default Shopify behavior and makes the transition to Gorgias even smoother!
Improvements on the Chat widget dimensionsWe’re making a few adjustments to the dimensions of the widget.
The height will dynamically adjust based on the screen size while never going over the top part of the screen so it doesn’t overlap with your shop’s header (navigation
Say Goodbye to Phone Number Limitations!We have removed phone number limitations for basic, pro, advanced, and enterprise plans!
Now, any merchant using Gorgias can add any number of phone lines to their account for no additional cost, regardless of plan and number type.
✨ New app store ✨Happy new year everyone! We wish all the best for this year to come.
As a new year’s resolution, we want to put our app ecosystem on a pedestal. 🏆
The number of apps that help you achieve your goals in Gorgias keeps growing. We want you
Agent Availability Status in the User's PageWe are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page.
This feature will help provide a real-time view of your team and their availability, which will help teams
Custom subject lines for the Contact FormWe have some good news to share 🎉
You can now customize the subject lines in the Contact Form on the Help Center. This way, you can tailor the subject lines to accurately reflect the topic or issue the user is reaching out about.