You can now add up to 6 quick response flows in your Self-Service configuration!Now you can have up to 6 active Quick Response Flows for your self-service integration!
You can access Self-Service settings at Settings → Self-Service → Your store's self-service integration.
💬 Note that this feature is only
Improvements in-ticket suggestions, default macro search, pre-fillWe’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you!
Clearer Macro Preferences menu
We’ve added clarification about your personal macro preferences in Settings > My
⭐️ Tickets can now be excluded from CSATWe are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros!
We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey
Say Goodbye to Phone Number Limitations!We have removed phone number limitations for basic, pro, advanced, and enterprise plans!
Now, any merchant using Gorgias can add any number of phone lines to their account for no additional cost, regardless of plan and number type.
Agent Availability Status in the User's PageWe are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page.
This feature will help provide a real-time view of your team and their availability, which will help teams
Custom subject lines for the Contact FormWe have some good news to share 🎉
You can now customize the subject lines in the Contact Form on the Help Center. This way, you can tailor the subject lines to accurately reflect the topic or issue the user is reaching out about.
Cleaner order management buttons in the Gorgias chat homepageHi there 👋, We have another automation add-on improvement to share!
The order management flows currently take a lot of place in the chat widget. Additionally, the 4 possible flows: track / return / cancel order and report an issue
Chat appearance enhancement for readabilityThe chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of
We've redesigned our rule settings and templates!We’ve freshened up our rule settings page, added some new features and improved navigation 🎉
These are our highlights 👇
Rule search is here!
We’ve added rule search on the top right corner of your screen. This will be handy if you