Gorgias Updates

🎉 New Feature: Customize Your Contact Forms with HTML!

by Jonas Schulz, Senior Software Engineer
We’re excited to announce a powerful new customization option for contact forms: HTML injection into the <head> tag. This new feature gives you complete control to customize the styling, layout, and behavior of your contact forms. 🚀
Announcement

New Action capabilities & usability improvements

by Matilda Lee, Product Marketing Lead
Want your AI Agent to resolve more inquiries, faster? Great news: Our latest updates to Actions let you connect to new tools, add order notes in Shopify, and gain more control over how Actions fire, so your AI Agent can fully resolve even
Announcement
AI Agent
Improvement

🧠 Automatic store website sync for AI Agent

by Matilda Lee, Product Marketing Lead
Announcement
AI Agent
Improvement
AI Agent now learns from your entire Shopify site automatically. No more adding URLs one at a time. AI Agent now gathers everything it needs from your store, with no manual work required. That includes product pages, policies, FAQs, blog

Let Customers Request a Callback

by Matteo Silvestro
We’re excited to announce a new feature that makes the Gorgias Voice experience even more flexible — customers can now request a callback while waiting! What’s new When customers call your support line, they can now press * to request
Announcement

✨ Introducing AI Summaries in the Ticket View

by Neshat Korivand
Announcement
Introducing Ticket Summaries: Instant Clarity in Every Ticket Reading through long threads, piecing together context, and juggling handoffs across teams — we know your agents work hard to stay on top of every customer conversation. That’s

Filter Voice statistics by business hours

by Ivan Barisic, Backend Engineer
Announcement
Another improvement to Gorgias Voice, aimed at cutting noise in your stats and improving the accuracy of reports. You can now filter Voice statistics, both in the Overview and Live dashboards by when the call happened - inside or outside

Filter Tickets with Missed Calls and Voicemails with Call Status Ticket Fields

by Ivan Barišić, Backend Engineer - Phone team
We’ve just made it easier to prioritize your callbacks! You’ll now see a new system ticket field called Call status that automatically updates based on the outcome of the most recent call on a ticket, including whether a voicemail was
Announcement

Clarify AI Agent's Impact: See Support Agent and Shopping Assistant Performance Side-by-Side

by Stan He
Announcement
You can now view performance metrics for your AI Agent’s Support Agent Skills and Shopping Assistant Skills—separately and clearly. This update makes it easy to understand AI Agent performance at a glance, and track the impact of each

Easier User Management: Search and Sort Now Available!

by Samy Laumonier, Senior Software Engineer
We've rolled out improvements to the Users settings page to help you manage your users more efficiently. You can now: Search: Quickly find specific users by typing their name or email address into the new search bar. Sort: Easily organize
Announcement
Improvement