Gorgias Updates

Self-service - Detailed order tracking

by Irinel Neculita
Announcement
Improvement
We are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches
Self-service - Detailed order tracking

New design updates

by Nikola Mijović, Senior Software Engineer
In the last month, we released a few nifty design updates that you might have already noticed. 👀 Among others, here are some new design elements that we feature 🎨 The feedback system has received a new look(banners, alerts and
Improvement

Create an IVR Phone with your existing Gorgias number

by Illia Petrov
We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the
Developers
Improvement
Announcement

Self-service - Ability to select return quantity

by Robert Pamfile
We are happy to announce that we have improved the ability to return products as part of our self-service flows. When returning a product they ordered in multiple quantity, your customers can now choose the quantity of items they’d like to
Announcement
Improvement

Hiding the chat on mobile screens

by Matthieu Bresson
We have added a new setting to allow you to hide the chat when your store is accessed on a mobile screen whose width is less than 768px. In your chat Preferences tab, it is located above the Auto-responder section and is disabled by
Announcement
New feature

Self-Service - Order details page

by Robert Pamfile
We are happy to announce that we have improved the order details your customers can see when using self-service on your website. Now, customers can quickly get a summary of all the important information regarding their order directly from
Announcement
Improvement

Configuring the chat with query parameters

by Matthieu Bresson
As of today, it is possible to configure Gorgias Chat to open automatically on a given page and to pre-fill the user message with URL query parameters. The following parameters are available: gs_open_chat opens the chat as soon as the page
New feature
Announcement

Twitter Direct Messages

by Ionut Zamfir, Software Engineer
New feature
Announcement
We are happy to announce that we now support Direct Messages for our Twitter integration. Advanced and enterprise customers can now receive and respond to Twitter direct messages from within Gorgias! How can I get started? Navigate to any
Twitter Direct Messages

Enable self-service on specific chats only

by Nicolas Garnier, Product Manager
Are you interested in using our self-service portal but don’t want to enable it for all chats? You can now easily enable or disable the portal for specific chats. How to enable or disable self-service for a specific chat Go to a specific
Announcement
New feature