Introducing our new Voice Ticket Layout! 🎉 Introducing our new and improved layout for voice tickets 🎉
🔍 Key Improvements:
Call Clarity: Easily discern the nature of your calls – whether they are incoming, outgoing, answered, or missed – at a glance.
Major upgrade: Easily embed a Help Center on your website!The Help Center has always been a powerful tool for customer self-service and automation. But it just got a massive improvement: You can now easily embed your Help Center directly on your store in just a few clicks!
Why embed your Help
Meet the rebranded Automation Add-on: Automate ⚡ We’re thrilled to announce that the Automation Add-on is now Gorgias Automate.
In the 3 years since the Automation Add-on was born, it’s grown from a small side project to one of the most unique, powerful, and beloved aspects of
Two new customization options for Chat!Great news! You can now customize your Chat in two new ways:
🖼️ Choose between your logo (new!) or a text title in your Chat header
🎨 Choose between solid (new!) and gradient colors for the Chat background
You spoke, we listened. We’re
One-Touch Tickets metric is back 😍We're thrilled to share some fantastic news regarding our Agent Performance report. Following the recent introduction of multiple new metrics, we've proactively engaged with your valuable feedback. The result? We're excited to reintroduce
Say hello to Gorgias Multi-language Chat ⭐Hello, Hola, Olá World 🌐
Exciting News! We're super excited to introduce the Gorgias Multi-language Chat that lets you add multiple languages to your Chat.
💡 So, What is Gorgias Multi-language Chat?
It's a game-changer for your Chat –
Duplicate Flows to another store 💪If you have multiple store integrations, duplicating Flows just got much easier! You can now duplicate a Flow from store to another 🎉. Previously duplicating Flows was only possible within the same store.
💡 How does it work?
Statistics Improvements: Including messages sent via API and fixing a bug that included some internal-notes in metricsHere's a concise overview of some recent technical improvements:
Public messages sent via API are now included in metrics computation.
We are including these messages to better reflect the impact of all the tools you use on the customer
Statistics Improvements: standardized Messages sent definition and fixed Agents report bug Here's a concise overview of some recent technical improvements:
Messages sent in the Live Agents report now excludes internal notes
We have changed the way the Messages sent metric in the Live Agents is computed to match the definition