Gorgias Updates

www.gorgias.com

Power Up Your Instagram Workflows with Profile-Driven Rule Conditions

You can now extend your Gorgias Rules using attributes from a customer’s Instagram profile — across all Instagram channels, including DMs, comments, ad comments, and mentions. With these new conditions, you can filter and automate based on

💡 Opportunities (beta): AI Agent proactively tells you how to improve your knowledge

This feature is rolling out progressively over the next 4 weeks starting today. If you don’t see the Opportunities page on your account yet, that’s normal! It will become available to all accounts by mid March. Your AI Agent now analyzes

Compare versions for guidance and help center articles

by Gorgias Team

Track exactly what changed in your content before you publish or restore. What’s new We’ve added the ability to compare versions for Guidances and Help Center Articles in the Knowledge Hub. You can now compare: Draft vs latest published

Resize and rearrange charts on your custom Dashboard

by Aoife Mornard

You can now resize individual charts on your custom Dashboard to build the view that works best for your team. All dashboard components (metric cards, charts and tables) can be resized within smart constraints to keep your layout clean.

Resize and rearrange charts on your custom Dashboard

Hola, Bonjour, Hallo! Automatic Translations Are Here 🌍

by Gorgias Team

If you support customers across different countries or languages, Gorgias can now handle translations for you — automatically. Inbound and outbound messages are instantly translated into your preferred language, right inside the ticket. No

Hola, Bonjour, Hallo! Automatic Translations Are Here 🌍

Rules using metafields

by Alexandru Daineanu

🚀 We’re excited to announce you that now the metafields are available in rules. You are now able to pick your most relevant Shopify metafields and use them in rules. This leverages a new flow when speaking of Shopify automations. 🔎Pick

Introducing Voice SLAs: Measure Your Team's Call Performance with Confidence

by Mehdi Dellagi, Software Engineer

Keeping customers from waiting too long on the phone is key to great support. We’re introducing Voice SLAs, a simple way to track how quickly your team answers calls and keep service levels on target. 🎯 What is Voice SLA? Voice SLA lets

Introducing Voice SLAs: Measure Your Team's Call Performance with Confidence

Guidance Editor Enhancements

by Vlad Gardus, Senior Software Engineer

Guidances are at the heart of how you configure AI Agent behavior and manage knowledge across your platform. With this update, we've significantly upgraded the guidance editor to match the standards you'd expect from a modern writing

🧑‍🎨 Chat 2.0: New Chat Experience

by Emmanuel Breard

What's New We've completely redesigned the chat experience from the ground up. Chat 2.0 transforms the traditional chat widget into a full shopping surface where your customers can discover products, explore details, and make purchase

Newer