Gorgias Updates

www.gorgias.com

Improved Text to Speech Quality for Gorgias Phone

by Nicoleta-Denisa Borţănoiu, Senior Software Engineer

Based on your feedback about robotic-sounding voice notifications, we've enhanced the audio quality across all voice messages, including greetings, call recording notifications, and other automated announcements. Your callers will now hear

Improved Text to Speech Quality for Gorgias Phone

✨ AI Agent Can Now answer WISMO tickets when Shoppers Use the Wrong Email

by Emmanuel Breard

😩 Shoppers often ask “Where’s my order?” using a different email than the one used at checkout — leaving your AI Agent unable to authenticate them. ⚡ With the new Trust System, it can now verify and assist safely — cutting handovers!

New Guidance templates to get started in minutes 📝

Creating guidance from scratch can be time-consuming, especially if you're not sure where to start or how to structure it effectively. We've added 8 new guidance templates covering the most common customer questions, pre-formatted using

🛍️ Market-Aware Inventory Level

by Emmanuel Breard

Smarter inventory filtering now ensures your AI Shopping Assistant shows only in-stock products, tailored to each shopper’s location. What’s new Per‑market inventory checks: Recommendations now respect stock availability per location

NEW: External number and queue call transfers

by Nemanja Tozic

We have enhanced the call transfer feature to provide greater flexibility. In addition to transferring calls to other agents, it is now possible to transfer calls to external numbers and different queues. We have also improved statistics

🛍️ See products used by AI Agent on AI Feedback tab

by Fabio Salvini, Senior Software Engineer

AI Agent now gives you visibility into which products it uses when answering customer questions or making product recommendations. What’s new When AI Agent uses product information in conversations with your customers, you’ll see which

🚀 Email Imports Revamp

by Adrien de la Tour, Product Manager

We’ve upgraded Imports in Gorgias! Starting today, you can pull in emails from Gmail and Outlook 365 mailboxes connected as forwarding addresses. That means you can easily import historical conversations whatever setup you decide to

📊 Update: Clearer AI Agent metrics, right where you need them

We’ve made it easier to understand how your AI Agent is performing across stores by putting the right metrics in the right place. What’s new: Overview page (per store, last 28 days): AI Agent automated interactions (tickets fully

🧭 New AI Agent Navigation: Smarter, Simpler, More Actionable

We’re redesigning the AI Agent navigation menu to simplify and improve your ability to set up and manage AI for your store. The new menu layout mirrors the ideal workflow for managing and optimizing AI Agent: Analyze → Train → Test →

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