1768225669189 🚀 Advanced TikTok Shops Automation with Rules, Macros & Custom Business Hoursby Divyam RaiWe’re making it easier to build advanced automations for TikTok Shops by expanding support across Rules and Macros — and by extending business hours configuration to include TikTok. You can now incorporate TikTok Shops into your existing
1766077200000 Introducing the New Statistics APIby Benoit Vannesson, Engineering ManagerWe’re excited to introduce a brand-new Statistics API, designed to give you broader, faster, and more flexible access to the performance metrics you rely on. 👉 API Documentation Why a New API? Until now, developers could access a
1762935442027 Shopping Assistant Just Got a Lot Smarter About When to Sellby Emmanuel BreardWhy we built this You told us that your Shopping Assistant sometimes went too far—jumping into product recommendations or upselling even when a customer was just asking about a return, shipping, or product detail. You wanted your
1762781080754 Improved Text to Speech Quality for Gorgias Phoneby Nicoleta-Denisa Borţănoiu, Senior Software Engineer Improvement Based on your feedback about robotic-sounding voice notifications, we've enhanced the audio quality across all voice messages, including greetings, call recording notifications, and other automated announcements. Your callers will now hear
1762252786625 ✨ AI Agent Can Now answer WISMO tickets when Shoppers Use the Wrong Emailby Emmanuel Breard😩 Shoppers often ask “Where’s my order?” using a different email than the one used at checkout — leaving your AI Agent unable to authenticate them. ⚡ With the new Trust System, it can now verify and assist safely — cutting handovers!
1760365010476 New Guidance templates to get started in minutes 📝by Felipe MoraCreating guidance from scratch can be time-consuming, especially if you're not sure where to start or how to structure it effectively. We've added 8 new guidance templates covering the most common customer questions, pre-formatted using
1760363317833 🛍️ Market-Aware Inventory Levelby Emmanuel BreardSmarter inventory filtering now ensures your AI Shopping Assistant shows only in-stock products, tailored to each shopper’s location. What’s new Per‑market inventory checks: Recommendations now respect stock availability per location
1757929680894 NEW: External number and queue call transfersby Nemanja TozicWe have enhanced the call transfer feature to provide greater flexibility. In addition to transferring calls to other agents, it is now possible to transfer calls to external numbers and different queues. We have also improved statistics
1756726200000 🛍️ See products used by AI Agent on AI Feedback tabby Fabio Salvini, Senior Software EngineerAI Agent now gives you visibility into which products it uses when answering customer questions or making product recommendations. What’s new When AI Agent uses product information in conversations with your customers, you’ll see which
Subscribe to updatesSubscribe to updates