Gorgias Updates

www.gorgias.com

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🗃️ Archive your Macros to de-clutter and stay organized

by Jordan Miller, Product Marketing Manager

Say goodbye to cluttered Macro lists! We’re excited to introduce the ability to Archive Macros to help you stay organized and limit access to Macros that agents shouldn’t use. Why This Matters Admins and agents, we’re excited to help

🗃️ Archive your Macros to de-clutter and stay organized

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AI Agent Actions have undergone a significant revamp

by Zsófia Lele, Product Marketing Manager

With these AI Agent Actions updates, we’re making it easier to unlock Actions and automate more of your support tasks. On average, AI Agent already automates 14% more support conversations with Actions—and for top merchants, this goes up to

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Improving Your Domain Verification Experience

by Neshat Korivand

Setting up email integrations just got a lot easier with our new Domain Verification Onboarding Wizard! What’s Changed? We’ve redesigned the process to address common frustrations and make domain verification smoother for

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Instagram Sub-Reply Mentions Are Now More Streamlined in Gorgias

by Neshat Korivand

We’re improving how sub-replies on Instagram comments—particularly those that @mention your page—are pulled into Gorgias. Below is a quick comparison of the old behavior versus our new and improved setup: Legacy (Broken)

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New categories for Quality Assurance

by Charles Jacquet

Better insights into your support quality across both AI and human agents We're excited to introduce more categories to our Quality Assurance framework. This update directly brings industry-standard QA categories into Gorgias, allowing you

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Save your statistics filters and other improvements

by Stan He, Product Manager

Save Time with Custom Filter Presets in Your Statistics Module We're excited to introduce Saved Filters, a highly requested feature that streamlines how you analyze your support data. Now you can save your most-used filter combinations and

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⭐️ Customer Satisfaction Surveys Now Available for Contact Form and Help Center

by Charles Jacquet

We're excited to announce that our Customer Satisfaction (CSAT) feature is now available on two additional channels: Contact Form and Help Center. This expansion allows you to gather valuable feedback from more customer touchpoints, helping

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🥳 AI Agent: 12 new Actions available

We’re excited to announce we’ve released x12 new AI Agent Actions to help you provide instant resolutions and avoid a backlog of tickets this holiday season 🎉 Our AI Agent Action catalog now contains 19 Actions (and growing) to help you

🥳 AI Agent: 12 new Actions available

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New Auto QA category: Language Proficiency and statistics improvements

by Charles Jacquet

New Auto QA Category: Language Proficiency We're excited to announce the latest addition to our automated Quality Assurance feature: Language Proficiency. This new category complements the existing Communication category to help ensure

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