Gorgias Updates

New notification: New assigned ticket

by Charles Jacquet
Improvement
We have released a new notification: New assigned ticket! When using Gorgias, you will see (and hear) this notification when a ticket is assigned to you. This will hopefully help you respond faster to your customers. Quick reminder: To
New notification: New assigned ticket

Subsequent actions in quick response flows

by Roman Fayzullin
We are happy to announce improvements of quick response flows inside self-service portal in the Gorgias chatโœจ๐Ÿ’ฌ Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use the
Improvement

SSO - Google and Microsoft SSO activation

by Alexandru Daineanu, Fullstack Developer
๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the
Developers
Announcement

Customize your Customers and Orders via suggested Shopify Tags

by Iustina Dumitru
Tagging your customers and orders plays an important role in building automation workflows, creating rules, triggering actions, and customizing marketing messaging. Naturally, that means they are a very popular tool in any third party apps
New feature
Improvement

New macro organizing options

by Romain Charbit
Weโ€™ve added new options to organize your macros We are now automatically associating languages to your macros. The language is autodetected based on the reply text you type. If a macro has no particular language associated (e.g., a macro
New feature
Improvement

New detailed view for third party apps

by Manuel Colasante
New feature
Developers
Announcement
Improvement
Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the
New detailed view for third party apps

๐Ÿค– ๐Ÿ“š Managed Rules are coming to your local Rule Library

by Mathias Ngo
โ€œRules can be a bit intimidating to create and edit.โ€ If you ever thought that, this new feature has been designed for you. We wanted to take a step further into making automation even more accessible, improving on the off-the-shelf
Developers

Reopening tickets when a message was not sent

by Clรฉment Sirieix
Currently, when sending a message and closing a ticket, a 3rd party provider could reject it, leading to a loss of visibility for the given ticket. Now, when this event occurs the ticket will be reopened to let you address the issue.
Developers
Improvement

Remove tags from rules

by Mathias Ngo
You can now remove tags from your tickets using our new rule action. You can use this feature to set up a delayed answer to your customers using the following process for example: 1. Snooze a ticket and apply a โ€œfollow-up needed tagโ€
Developers
Improvement