📸 20/20 Vision: AI Agent can now read images sent in Chat
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AI Agent can now see and understand images shoppers send in Chat, not just Email. 🎉
Whether it's a damaged product, an order confirmation, a screenshot of an issue, or a picture for shade matching or fit recommendations (like a skin-tone photo for makeup), AI Agent reads what's attached and factors it into the response. Fewer conversations get escalated to a human just because a picture was involved. ✨
This works the same way Vision already does on Email:
Any Skill/Guidance instructions you've written for these scenarios apply automatically on Chat too
No setup required, it's on by default for AI Agent on Chat
Supported formats: PNG, JPEG, WEBP, and non-animated GIF.
📚 Learn more:How AI Agent uses Vision to understand images
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