Gorgias Updates

www.gorgias.com

Easier User Management: Search and Sort Now Available!

by Samy Laumonier, Senior Software Engineer

We've rolled out improvements to the Users settings page to help you manage your users more efficiently. You can now: Search: Quickly find specific users by typing their name or email address into the new search bar. Sort: Easily organize

Introducing Gorgias "Built for Shopify" application

by Nikola Planic, Software Engineer

With our new Gorgias "Built for Shopify" application, you can now set up and manage your Helpdesk experience without ever leaving Shopify. 📊 Instant Helpdesk Overview Now you can effortlessly track your support performance at a glance.

Improved Hold Music Experience for Gorgias Voice

by Ivan Barisic, Backend Engineer

We’ve made a small but meaningful improvement to the Gorgias Voice experience: when placed on hold, your customers will now hear the waiting music you’ve selected in your Voice integration settings—no more generic violin music while they

Improved Hold Music Experience for Gorgias Voice

Customizable wrap-up time

by Marko Vranic, Senior Software Engineer

🕒 Stay on top of post-call tasks with Gorgias’s ‘Wrap-up Time’ Whether you're in sales or support, a large part of your day is spent handling after-call tasks. To help agents manage this more efficiently, Gorgias is introducing a brand

💡 Introducing Optimize: Supercharge your AI Agent performance

We're excited to announce Optimize – your new command center for understanding and improving AI Agent performance. Optimize gives you powerful analytics broken down by customer intents, showing exactly where AI Agent excels and where

Customizing AI Agent handover experience on Chat

by Miloš Danilović

We’re excited to introduce new customization options for your AI Agent’s chat handover process! Based on feedback, we’ve made it easier for you to tailor how conversations transition between AI and human support. With this update, you can

Customizing AI Agent handover experience on Chat

Understand your customers better with Timeline improvements

by Jordan Miller, Product Marketing Manager - Automate

When your team helps customers, having a complete view of their history with your brand is essential to delivering exceptional, personalized experiences. But if key details are hard to find, agents may struggle to get the context they need

Understand your customers better with Timeline improvements

Create and sync Shopify customer profiles

by Milos Zivkovic, Senior Software Engineer

When we ask brands what they love about Gorgias, you often mention that Gorgias empowers your team to personalize answers, manage orders, and resolve inquiries without switching tabs. To reduce tab-switching even further, you can now

Create and sync Shopify customer profiles

Auto-Tagging for Missed & Abandoned Calls

by Matteo Silvestro

We’re excited to announce a new feature that automatically tags missed and abandoned calls in your Voice tickets—so you can easily spot calls that need urgent follow-up. Here’s how it works: Whenever an inbound call is missed or is

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