Gorgias Updates

Campaign Library for Convert subscribers!

by Mariusz Janczyn, Software Engineer
We're excited to announce the release of Campaigns Library! Convert Subscribers now have direct access to our most successful campaign templates, directly integrated into the campaign creation flow. Now, creating impactful campaigns
Announcement
New feature

Set-up and Onboarding flows for campaigns users

by Nicolae Godina, Software Engineer
Introducing a Seamless Onboarding Experience for Campaigns! We're thrilled to unveil an enhanced onboarding journey! For Convert Subscribers we created a guided Onboarding journey ensuring you have: 1️⃣ Shopify Store Verified 2️⃣ Chat
Announcement
Improvement

🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!

by Iustina Dumitru
We're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated
Announcement
New feature

Major Performance Boost in Analytics Reports 🚀

by Abdelhakim Bendjabeur, Software Engineer
Reports now load between 1.5x and 5x faster! Exciting news, our reporting page just got a major speed boost! We have heard your feedback and have worked hard to implemented some game-changing optimizations that have significantly boosted
Improvement

You can now create more than 4 ticket fields!

by Agent Experience Team
Ticket Fields are customizable ticket properties that allow you to summarize a conversation in a structured way to get actionable insights that will help you improve the buying experience, spot quality issues faster, reduce costs, and boost
Announcement
Improvement

☄️WooCommerce Variables in Gorgias for Enhanced Customer Support

by Simone Basso
We're pleased to announce that WooCommerce variables are now seamlessly integrated into Gorgias, unlocking a new level of flexibility and efficiency for your customer support workflows! What does this mean for you? 🔗 Enhanced Customer
Announcement
New feature

Navigate with ease, link your logo to your website!

by Fany Octavia, Software Engineer
Exciting news for our merchants! 🎉  We heard your feedback loud and clear—navigating back to your main website from your Gorgias help center shouldn't be a hassle. With our latest update, we're eliminating the inconvenience. What’s
Announcement
New feature

Voice Integration: Streamlining Call Routing Preferences for a Smoother Experience

by Mehdi Dellagi, Software Engineer
We are thrilled to announce a significant enhancement to our Voice integration, aimed at improving your overall experience and simplifying call routing preferences. Effective January 18, 2024, we are moving away from using rules for call
Announcement
New feature

Use help center and contact forms in your rules & views

by Kyrylo Chebotarov, Senior Software Engineer
We know that many of you have multiple Help Centers and Contact Forms, and you want an easy way to build rules or views to differentiate tickets from different sources. We've heard you loud and clear! 🚀 We're happy to announce an
Announcement
Improvement