Gorgias Updates

www.gorgias.com

BigCommerce: Refund Order action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Now you can refund BigCommerce orders directly in Gorgias. When applying an order level refund you can: Specify the custom amount you want to refund Choose your preferred refund

BigCommerce: Refund Order action

Ticket Fields - Dropdown search

by Manuel Colasante

Are you already using Ticket Fields? If not, you should at least take a look at them. They can greatly help you answer some critical questions concerning your business. For those who have adopted them, we noticed your excellent use of the

Ticket Fields - Dropdown search

Customize Chat Robot Icon 🤖

by Juan Carlos Quintero

We want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot

New Support Performance Overview (beta)

by Charles Jacquet

We are happy to announce that the new Statistics Overview page is live in beta. Thanks to this page, you will gain even more actionable insights about your CX at a glance! Optimize the customer experience based on their perspective Easily

New Support Performance Overview (beta)

New ticket fields types: Number and Yes/No

by Ionut Zamfir

We are happy to introduce 2 new types of ticket fields. 🎉 Number 🔢 The Number field will allow you to store numerical values: integers (e.g. -1 or 5435) as well as decimals (e.g. 3.14). One use case could be to store the cost of

New ticket fields types: Number and Yes/No

Control Ticket Volume setting for Automation Add-On subscribers

by Narcisa Minca, Full Stack Developer

We’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This

Copy Order Number with one-click in Shopify Widget 🏃‍♀️

by Simone Basso

In an effort to maximize your productivity and prioritize your feedback, we made some improvements on the Shopify widget experience. We are happy to announce that from now on you can copy the Shopify order numbers in just one click!

Copy Order Number with one-click in Shopify Widget 🏃‍♀️

Upgraded order tracking experience!

by Ricardo de Arruda, software engineer

We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your

"Contact Form" channel

by Kyrylo Chebotarov, Senior Software Engineer

Hey there! We are excited to introduce the new Contact Form channel! 🎉 With this new feature, you can collect relevant information from your shoppers upfront and automate support actions by setting up rules and macros for tickets

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