Gorgias Updates

You can now add up to 6 quick response flows in your Self-Service configuration!

by Ricardo de Arruda, software engineer
Now you can have up to 6 active Quick Response Flows for your self-service integration! You can access Self-Service settings at Settings → Self-Service → Your store's self-service integration. 💬 Note that this feature is only
Announcement
Improvement

Improvements in-ticket suggestions, default macro search, pre-fill

by Ricardo de Arruda, software engineer
We’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you! Clearer Macro Preferences menu We’ve added clarification about your personal macro preferences in Settings > My
Announcement
Improvement

⭐️ Tickets can now be excluded from CSAT

by Mateusz Misiak
Announcement
New feature
We are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros! We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey

💸 Shopify Refund: default quantity is now set to 0

by Deniss Kozickis
Improvement
You asked, and we delivered! 🥳 We’re happy to announce that from now on, default quantities for the Shopify refund will be set to 0. This is aligned with the default Shopify behavior and makes the transition to Gorgias even smoother!

Improvements on the Chat widget dimensions

by George Chetreanu, Engineering Manager
We’re making a few adjustments to the dimensions of the widget. The height will dynamically adjust based on the screen size while never going over the top part of the screen so it doesn’t overlap with your shop’s header (navigation
Improvement

New Autoresponder - Automate return request emails ✨

by Ricardo de Arruda
With our new autoresponder feature, you can automate emails about a return request if you have an existing return portal provider (e.g. Loop, Happy Returns, Returnly, etc.) 💪 Our AI detects if an email relates to a return request,
New feature

✨ New app store ✨

by Manuel Colasante
Improvement
Happy new year everyone! We wish all the best for this year to come. As a new year’s resolution, we want to put our app ecosystem on a pedestal. 🏆 The number of apps that help you achieve your goals in Gorgias keeps growing. We want you

Tone of voice for the chat 📣

by Angel Cereijo, Software Engineer
New feature
We are thrilled to announce that you can now customize most of the text values of the Gorgias Chat widget from the settings panel! This exciting new feature allows you to match your brand’s tone of voice in the chat widget, providing a

Chat Video sharing support 🎬

by Joris La Cancellera, Software Engineer
New feature
A picture is worth a thousand words. So what's a video worth?! 🎥 We are happy to announce the support of videos embedded in chat messages and campaigns. How does it work? You can find the share video button inside the video