Gorgias Updates

Convert Orders Metric Drilldown

by Jan Balaz
Announcement
New feature
Convert
Our Performance Dashboard just got a major upgrade 🎉 Now, you can dive into a detailed view of all the orders generated from your campaigns. No more just seeing the number of orders—now you can see exactly what products were ordered, the

📊 Improved Channels Report

by Charles Jacquet
Improvement
We have updated the Channels report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more metrics!

Redesigned customer experience when selecting orders in Flows 🤩

by Sufiyan, Software Engineer
We’re bringing some exciting improvements to the experience your customers have when selecting orders during a Flow! Improvement: redesigned experience for “order selection” step in Flows We’ve revamped the previous button-based
Improvement

Predefined Custom Action values

by Manuel Colasante
Improvement
New feature
Hey! We’re glad to announce that we added a new feature, and a fresh new look, to custom actions. Yes the ones you tend to forget about because once you set them, they fulfil their duty on demand, in total discretion. Custom actions are

Simplified navigation in Automate menu 🤩

by Felipe Mora
We’ve made some improvements to our Automate page for a clutter-free, simpler, and more intuitive navigation experience! Here’s what you should know: My Automate page has been renamed Overview to better reflect its purpose to give you
Announcement
Improvement

Publishing Flow from the Flow builder!

by Sufiyan, Senior Software Engineer
Announcement
Improvement
🚀 Exciting Update! Introducing Direct Flow Publishing from the Flow builder! 🎉 🛠️Flow builder Integration: Enable Flows directly from the Flow builder, eliminating the need to navigate to separate pages. 🔄Streamlined Navigation:

Channel filter on Automate Statistics

by Narcisa Minca, Full Stack Developer
We are excited to announce a new addition to the Automate Overview Page – the Channel Filter! 🎉 The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain
Announcement
Improvement

AI Agent and bugfixes come to Automate Statistics

by Matthieu Bresson
Our Automate statistics pages just got some love: If you are part of the beta for AI Agent, you should now see AI Agent automated interactions in your Automated interactions by feature dashboard, which should help you visualize the impact
Improvement

📊 Improved Busiest Times Report

by Charles Jacquet
Announcement
Improvement
We have updated the Busiest Times report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more