Gorgias Updates

www.gorgias.com

📚 Control which help center articles your AI Agent uses — independently from article visibility

You can now enable or disable help center articles for your AI Agent directly from the Knowledge page, without changing whether the article is visible to customers on your help center. Nothing changes by default — all your existing

Power Up Your Instagram Workflows with Profile-Driven Rule Conditions

You can now extend your Gorgias Rules using attributes from a customer’s Instagram profile — across all Instagram channels, including DMs, comments, ad comments, and mentions. With these new conditions, you can filter and automate based on

Resize and rearrange charts on your custom Dashboard

by Aoife Mornard

You can now resize individual charts on your custom Dashboard to build the view that works best for your team. All dashboard components (metric cards, charts and tables) can be resized within smart constraints to keep your layout clean.

Resize and rearrange charts on your custom Dashboard

Guidance Editor Enhancements

by Vlad Gardus, Senior Software Engineer

Guidances are at the heart of how you configure AI Agent behavior and manage knowledge across your platform. With this update, we've significantly upgraded the guidance editor to match the standards you'd expect from a modern writing

🏷️ Shopping Assistant Now Leverages Your Store's Automatic Discounts

by Emmanuel Breard

What's New Shopping Assistant can now detect and use your store's Shopify automatic discounts during conversations with shoppers — turning existing promotions into active conversion tools. When a shopper is browsing or hesitating,

Shopify Metafields

by Alexandru Daineanu

🚀 We’re excited to present you the new and revamped Shopify metafields. You are now able to pick your most relevant Shopify metafields and pull them in to your Helpdesk. These are specific data points related to your orders, draft orders

🚀 Advanced TikTok Shops Automation with Rules, Macros & Custom Business Hours

We’re making it easier to build advanced automations for TikTok Shops by expanding support across Rules and Macros — and by extending business hours configuration to include TikTok. You can now incorporate TikTok Shops into your existing

Spam Call Warning Alerts for Voice

by Marko Vranic

🔔 Spam Call Warning Alerts When a call may be spam or scam, you’ll now see a clear warning in the Gorgias Phone Bar — before answering. This gives agents valuable context so they can decide whether to answer, ignore, or handle the call

Call Whispering: Live agent coaching

by Matteo Silvestro

We're excited to introduce the second part of the call monitoring functionalities you've been asking for: Call Whispering, a new feature that lets Admins and Team Leads coach agents live during phone calls. What’s New Provide real-time

Call Whispering: Live agent coaching

Newer