Help Center supports easy integration with Google AnalyticsHey everyone 👋 You can use your own Google Universal Analytics ID or Google Analytics 4 ID directly within your help center without adding any scripts. By default, we are going to help you track: Page views, including all the categories,
Improved email contact searchWe have worked hard to make the email contact search faster and easier to use⚡️ It is now 3x faster, and you can search contacts using their name as well as with their email address! We hope this will help you in your daily use of Gorgias.
Greeting Message and Routing Improvements - No length limitations, more consistent message and ringing behaviorsIn the past, we have heard some customers reporting inconsistent greeting message behaviors and frustration with the greeting message length requirements. We are happy to announce that we are releasing a much-needed flow change to our
Intent editing is back! 🏷The ability to adjust the detected intent on incoming messages is back, but it will only affect the results shown in your own intent statistics page and will no longer influence the intent detection system.
Set ringing behavior from voice settings pagesWe’ve heard setting a phone to ring a team at the same time or ring those agents one-by-one can be quite tricky for first-time and even experienced Gorgias users. To help make using our phone simple, you can now set ringing right from your
Gmail conversation groupingSmarter ticket grouping for Gmail integrations! We just released a new feature for Gmail integrations, which makes sure Gmail messages are grouped to tickets using Gmail’s grouping logic. What does this mean? According to the Gmail
Introducing chat offline! 💬✨Does the support team have limited bandwidth for a couple of hours during your team’s lunch break or for a couple of days as you are all heading to a company retreat party? 🎉 We got you covered with the chat new offline mode feature!
🤖📪 New managed rule to send tracking information via emailHere comes a new managed rule! For those of you who missed it, managed rules are more accessible rules, tailored to address recurrent customer issues. These rules are managed (hence the name!) by Gorgias so you can install them with a
Introducing an offline capture of information for chat!We are pleased to announce that we are putting a major new feature into our chat widget: The contact form 🎉.👉The contact form guides the customers to fill in their inquiries directly from the chat when the shop is outside of business