Gaia has a new home in Gorgias, and it's open to your whole team.

🎥 Watch the demo

What's new

• Gaia Hub: your new Gorgias home page. See where your support stands, what's changed, and what needs your attention, all in one place. Choose the metrics that matter to your team, and use one-click conversation starters to go from insight to action.

• Routines: set up recurring questions once and Gaia runs them for you. For example: "Every Monday, flag any channel where my automation rate dropped more than 5 points" or "Every week, list my top handover topics with example tickets." Write your own prompt or start from a template, then pick a daily or weekly schedule.

• Gaia for every role: Gaia is no longer limited to Admins and Lead agents. Every user can now use it with the same permissions they already have in Gorgias. For agents, that means searching and summarizing tickets, applying macros and tags, and updating customers, all by asking Gaia.

• Shared Chats: copy a link to any Gaia conversation and send it to a teammate on your account. They can read the full investigation without starting over.

Why it matters

• Problems don't slip through the cracks: Routines watch your key numbers for you and flag drops, so you can fix issues before they pile up in the queue.

• You know where things stand in minutes: the Hub puts what changed and what needs attention on your Gorgias homepage. No digging through reports.

• Your whole team gets faster: every agent can use Gaia to summarize a long ticket, find a past conversation, or edit tickets in bulk without leaving their flow.

Gaia is still in open beta and free to use for now. We're improving it every week based on your feedback!

Want to learn more? Review our Help Docs