Gorgias Updates

Navigate with ease, link your logo to your website!

by Fany Octavia, Software Engineer
Exciting news for our merchants! 🎉  We heard your feedback loud and clear—navigating back to your main website from your Gorgias help center shouldn't be a hassle. With our latest update, we're eliminating the inconvenience. What’s
Announcement
New feature

Voice Integration: Streamlining Call Routing Preferences for a Smoother Experience

by Mehdi Dellagi, Software Engineer
We are thrilled to announce a significant enhancement to our Voice integration, aimed at improving your overall experience and simplifying call routing preferences. Effective January 18, 2024, we are moving away from using rules for call
Announcement
New feature

Use help center and contact forms in your rules & views

by Kyrylo Chebotarov, Senior Software Engineer
We know that many of you have multiple Help Centers and Contact Forms, and you want an easy way to build rules or views to differentiate tickets from different sources. We've heard you loud and clear! 🚀 We're happy to announce an
Announcement
Improvement

Send customers to Contact Form instead of email to reduce spam and increase automation!

by Ulad Ramanovich, Automation Engineer
Announcement
New feature
You can now automatically replace mailto: email links across your online store with links to your Contact Form! With this new update, you can detect all the links to emails on your website and replace them with links to your Contact Form

Dark mode now available ✨

by Xuan-Thi Nguyen, Front-end developer
Announcement
New feature
Reduce eye strain and increase battery life with dark mode! We are thrilled to announce the availability of the much-anticipated dark mode. With this release, you can choose to keep the classic theme or change to dark or light mode. You

2 Statistics updates: Drill down into your metrics and configure your agents’ table!

by Maciej Mikulski, Senior Front-End Engineer
Announcement
New feature
🔍 Dive deep into your data and discover hidden insights with our new Drill Down feature! We are thrilled to announce the highly anticipated Drill-Down feature! Now available in the Overview, Agents, and Ticket Fields reports, this new

Connect Flows to 3rd-party tools via HTTP

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
With the new Request HTTP step, you can now fetch data and push actions to your tools in Flows! This new capability opens up a wide range of automation use cases, including: Adding customers to marketing lists (with apps like Klaviyo and

Introducing Voice Call Events 🌟

by Denisa Dumitru, Software Engineer
Announcement
Improvement
We’re excited to elevate your new voice ticket layout with the addition of voice call events. What is the key improvement? You can now track the progress of each voice call through detailed event logs. Quickly identify who answered, and

Chat transcript improvements 📝

by Narcisa Minca, Full Stack Developer
Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control
Announcement
Improvement