Gorgias Updates

✨ New skills unlocked: AI Agent can now sell

by Matilda Lee, Product Marketing Lead
We’re excited to introduce the next evolution of AI Agent. With AI Agent 2.0, your support automation doesn’t just solve problems—it now actively helps convert shoppers, drives upsell, and provides discounts—all directly within the chat
Announcement
AI Agent

Never Miss a Failed Email Again with Proactive Delivery Alerts

by Marko Kovacevic
We're launching our new Email Deliverability Tracking feature to give you instant visibility into failed emails. Stop hunting for buried error banners and immediately identify when a customer hasn't received your message. How It
Announcement
Improvement
New feature

📸 AI Agent now understands image attachments

by Matilda Lee
We’re excited to announce a new capability for AI Agent: it can now analyze and respond to image attachments in email. This enhancement helps create a more seamless and helpful experience for your customers, especially when images are
Announcement
AI Agent

See the full story faster: AI summaries and improved UI in the Timeline

by Jordan Miller, Product Marketing Manager
Announcement
Improvement
When agents lack context, it leads to repeated questions, messy handoffs, and slow QA. That’s why we built a better way to surface customer history—right from the timeline. Brands using Customer Timeline resolve tickets 26% faster on

Manage every store’s channels and integrations from one central hub

by Boris Cupac, Software Engineer
Announcement
New feature
Managing multiple stores just got easier! With this release, you’ll find a new centralized Store Management page under Settings > Account. From here, you can: Quickly view all stores connected to your Gorgias account. Each store

Streamline AI Agent Optimize page experience

by Narcisa Minca, Full Stack Developer
We’re excited to announce a new experience for the AI Agent Optimize page. This change brings metrics about your intents into a single, unified view — making it easier to access insights and take action without navigating through multiple
Announcement
Improvement
Automate

New Action capabilities & usability improvements

by Matilda Lee, Product Marketing Lead
Want your AI Agent to resolve more inquiries, faster? Great news: Our latest updates to Actions let you connect to new tools, add order notes in Shopify, and gain more control over how Actions fire, so your AI Agent can fully resolve even
Announcement
AI Agent
Improvement

🧠 Store sync for AI Agent

by Matilda Lee, Product Marketing Lead
Announcement
AI Agent
Improvement
AI Agent now learns from your entire Shopify site automatically. No more adding URLs one at a time. AI Agent now gathers everything it needs from your store, with no manual work required. That includes product pages, policies, FAQs, blog

Easier User Management: Search and Sort Now Available!

by Samy Laumonier, Senior Software Engineer
We've rolled out improvements to the Users settings page to help you manage your users more efficiently. You can now: Search: Quickly find specific users by typing their name or email address into the new search bar. Sort: Easily organize
Announcement
Improvement