Gorgias Updates

One-Touch Tickets metric is back 😍

by Felipe Gonçalves, Product Marketing Manager
Announcement
Improvement
We're thrilled to share some fantastic news regarding our Agent Performance report. Following the recent introduction of multiple new metrics, we've proactively engaged with your valuable feedback. The result? We're excited to reintroduce

Say hello to Gorgias Multi-language Chat ⭐

by Felipe Gonçalves, Product Marketing Manager
Announcement
Improvement
Hello, Hola, Olá World 🌐 Exciting News! We're super excited to introduce the Gorgias Multi-language Chat that lets you add multiple languages to your Chat. 💡 So, What is Gorgias Multi-language Chat? It's a game-changer for your Chat –

Ticket Fields Report

by Asta, PMM
Announcement
New feature
Ticket Fields Report — your new tool for effortless data analysis, empowering you to gain valuable insights and track their evolution over time. Get a concise high-level insights with Ticket Fields Report The Ticket Fields Report is an

Order Management in Contact Form

by Ulad Ramanovich
We are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form 🎉 To take advantage of it, just enable Order
Announcement
New feature

Order Selection in Flows for Help Center and Contact Form

by Matthieu Bresson
We are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well 🎉 To take advantage of it, just enable your Flows containing an Order
Announcement
New feature

Coming soon: Tickets Sidebar’s new look!

by Felipe Gonçalves, Product Marketing Manager
We’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and
Announcement
New feature

Variables in Flows

by Jan Szybowski
🎉 Introducing variables in Flows! 🤖 We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.
Announcement
New feature

Auto-Embedded Contact Forms

by Kyrylo Chebotarov, Senior Software Engineer
🎉 Exciting News! 🎉 Introducing our new Auto-Embed Contact Form Solution - your one-click ticket to effortlessly adding contact forms to your website without breaking a sweat! 😅 Remember when we introduced the Contact Forms feature?
Announcement
New feature

Improved metrics in Gorgias Statistics

by Gorgias Team
We're here to share some important changes we've made to the Support Performance Overview report, based on user research and customer feedback. These updates aim to enhance your experience and provide clearer insights. Let's delve into
Announcement