Gorgias Updates

You can now add up to 6 quick response flows in your Self-Service configuration!

by Ricardo de Arruda, software engineer
Now you can have up to 6 active Quick Response Flows for your self-service integration! You can access Self-Service settings at Settings → Self-Service → Your store's self-service integration. 💬 Note that this feature is only
Announcement
Improvement

Improvements in-ticket suggestions, default macro search, pre-fill

by Ricardo de Arruda, software engineer
We’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you! Clearer Macro Preferences menu We’ve added clarification about your personal macro preferences in Settings > My
Announcement
Improvement

⭐️ Tickets can now be excluded from CSAT

by Mateusz Misiak
Announcement
New feature
We are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros! We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey

New Autoresponder - Automate return request emails ✨

by Ricardo de Arruda
With our new autoresponder feature, you can automate emails about a return request if you have an existing return portal provider (e.g. Loop, Happy Returns, Returnly, etc.) 💪 Our AI detects if an email relates to a return request,
New feature

Say Goodbye to Phone Number Limitations!

by Mehdi Dellagi, Software Engineer
We have removed phone number limitations for basic, pro, advanced, and enterprise plans! Now, any merchant using Gorgias can add any number of phone lines to their account for no additional cost, regardless of plan and number type. To
Announcement

Tone of voice for the chat 📣

by Angel Cereijo, Software Engineer
New feature
We are thrilled to announce that you can now customize most of the text values of the Gorgias Chat widget from the settings panel! This exciting new feature allows you to match your brand’s tone of voice in the chat widget, providing a

Chat Video sharing support 🎬

by Joris La Cancellera, Software Engineer
New feature
A picture is worth a thousand words. So what's a video worth?! 🎥 We are happy to announce the support of videos embedded in chat messages and campaigns. How does it work? You can find the share video button inside the video

Agent Availability Status in the User's Page

by Denisa Dumitru, Frontend Developer, Channels
Announcement
We are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page. This feature will help provide a real-time view of your team and their availability, which will help teams

Custom subject lines for the Contact Form

by Nicușor Chiciuc, Software Engineer
We have some good news to share 🎉 You can now customize the subject lines in the Contact Form on the Help Center. This way, you can tailor the subject lines to accurately reflect the topic or issue the user is reaching out about. You
Announcement