Gorgias Updates

www.gorgias.com

💸 Set refund caps and reasons in Gorgias

by Nikhil Samuel

New feature You can now set a maximum refund amount and configure refund reasons for your Shopify store directly in Gorgias. Once configured, agents can only issue refunds within your limit and must select a reason before confirming a

Sunsetting Gorgias built TikTok Shop App

by Lenaïg Le Guennec, Product Manager

TikTok Shop offers its own native integration since April 2026, so we’re sunsetting the Gorgias-built TikTok Shop app on Friday, October 30th 2026. The native app offers an improved experience with order details and search, returns/refunds

🔌 Gorgias is now an official connector in Claude and ChatGPT

by Kiran Banwait, Senior Product Marketing Manager

You can now add Gorgias to Claude and ChatGPT straight from their directories. Once it’s connected, your AI can work inside your helpdesk and alongside every other tool you’ve connected to it, so one conversation can cover your tickets and

📊 Get PDF, CSV and interactive HTML reports from Gaia

You can now ask Gaia to turn any answer into a file: a PDF report, a CSV of the data, or an interactive HTML report. This works in any Gaia chat and in your Routines. 🎥 Video walkthrough Why it matters Before, Gaia’s answers stayed in

📱 AI Agent on Socials is now generally available

by Emily Hooker

AI Agent now answers shoppers on Instagram DMs, Facebook Messenger, and WhatsApp. After running in beta, AI Agent on Socials is now available to all AI Agent customers. It uses the same knowledge, skills, guidance, actions, and settings

Mute notification sounds while you’re on a call

by Andrej Tomic

We’re rolling out a new notification preference that lets each teammate mute notification sounds while on a call. Early access is available now in Settings → Labs. Once an account admin opts the Gorgias account in, each teammate will

Mute notification sounds while you’re on a call

New Helpdesk Performance Analytics is out 🚀

by Aoife Mornard, Product Manager

The new Helpdesk Performance section in Analytics gives you a clearer, customizable, and more transparent view of your support operations. It covers performance, workload, quality, and ticket trends. One section, three reports The

Opt in to beta features yourself with Gorgias Labs

by Emily Hooker

You can now turn on beta features yourself, the moment you want to try them. Labs is a new page in your settings that lists every beta available to your account, each with its own toggle. There's no signup form to fill out, and no waiting

🛡️ Control what AI Agent handles from one place with AI Coverage

You can now see and control what AI Agent handles, and what it hands to your team, on a single page: AI Coverage (formerly Intents). Why it matters These controls used to be scattered. Intent settings sat inside Skills, where many

Newer