The best AI agents are never static. They continuously improve, automate more conversations, and deliver better customer experiences over time.

Gaia is a coaching agent that helps you maximize the performance of your AI Agent by identifying high-impact improvements and helping you put them into action.

Setting up and optimizing your AI Agent is now as easy as having a conversation.

With Gaia, you can:

  • Set up your AI Agent from scratch with best practices built in.

  • Configure skills that help your AI Agent handle more conversations end-to-end.

  • Optimize your knowledge and instructions to deliver more accurate, helpful responses in minutes.

  • Identify opportunities to increase automation, improve CSAT, close knowledge gaps, and expand AI coverage across your customer journey.

We're starting with your AI Agent — coaching your skills, guidance, and actions — and over the coming months Gaia will expand to help you across the rest of the product.

How to access

Open the Gaia panel to start a conversation. Available now in beta and rolling out progressively to AI Agent customers over the next few weeks — so no worries if you don't see it just yet.

Learn more about Gaia