Gorgias Updates

Estimated wait time in the chat

by Roman Fayzullin
👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimated
New feature

Rules: BigCommerce filters

by Iustina Dumitru
We are happy to announce that we introduced BigCommerce filters in Rules. 🎉 From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter for Rules, for example to send an auto-reply
Developers
New feature
Announcement
Improvement

Contact Us page in your help center

by Irinel Neculita
👋 Hey everyone! We are happy to announce that your help center will now have a dedicated Contact Form page accessible via the Contact Us card at the bottom of the home page. Visitors of the help center will be redirected to this contact
New feature

✨ Standalone self-service portal!

by Matthieu Bresson
We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat
New feature
Announcement

New Macro actions: CC/BCC recipients and Internal Notes

by Dombi Botond
🙌 Add CC/BCC recipients You are now able to set recipients as CC or BCC on a macro response in the Response Text field of your macro editor! Note: If you set a CC/BCC recipient on a macro and the original message channel is not email (i.e.
New feature

We're pre-selecting macros for faster response time!

by Ricardo de Arruda
Macros will be automatically selected and pre-filled in your response when our artificial intelligence system identifies that it’s relevant to the question with more than 80% certainty⚡️ This feature is automatically enabled for all users.
New feature

BigCommerce native integration

by Alexandru Daineanu
Developers
New feature
Announcement
🎉🎉🎉 We’re happy to announce the launch of our native BigCommerce integration. 🎉🎉🎉 Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce store
BigCommerce native integration

One-click set up of Google Analytics in your help center

by Philippe Diep, Software Engineer
New feature
Hey everyone 👋 We’ve built a simple integration with Google Analytics to deliver tracking of your help center views & clicks. You can use your own Google Universal Analytics ID or Google Analytics 4 ID directly within your help center
One-click set up of Google Analytics in your help center

Gmail conversation grouping

by Giuseppe Lumia, Software Engineer
Improvement
New feature
Smarter ticket grouping for Gmail integrations! We just released a new feature for Gmail integrations, which makes sure Gmail messages are grouped to tickets using Gmail’s grouping logic. What does this mean? According to the Gmail
Gmail conversation grouping