Gorgias Updates

Update: Macros aren't used as a knowledge source for AI Agent

by Matilda Lee
As part of ongoing improvements to make AI Agent more accurate, consistent, and trustworthy, macros are no longer used as a knowledge source to answer customer questions. This applies across all channels, and reflects what has already
Announcement
AI Agent

📥 Improve AI Agent responses on the spot without leaving the ticket

by Matilda Lee
We’ve completely redesigned the AI Feedback tab to make it easier for you to: Train your AI Agent faster Spot and fix knowledge gaps on the fly Streamline ticket reviews You’ll now see one unified feedback view for the entire ticket
Announcement
Improvement
AI Agent

📝 Edit and create AI Agent knowledge in the feedback tab

by Jan Balaz, Software Engineer
We’re thrilled to introduce a game-changing improvement for teams using our AI Agent - you can now view, edit, and create knowledge sources directly from within the ticket view! 🙌 What’s New? Instant previews: Click on a knowledge source
Announcement
New feature

✨ New skills unlocked: AI Agent can now sell

by Matilda Lee, Product Marketing Lead
We’re excited to introduce the next evolution of AI Agent. With AI Agent 2.0, your support automation doesn’t just solve problems—it now actively helps convert shoppers, drives upsell, and provides discounts—all directly within the chat
Announcement
AI Agent

Never Miss a Failed Email Again with Proactive Delivery Alerts

by Marko Kovacevic
We're launching our new Email Deliverability Tracking feature to give you instant visibility into failed emails. Stop hunting for buried error banners and immediately identify when a customer hasn't received your message. How It
Announcement
Improvement
New feature

📸 AI Agent now understands image attachments

by Matilda Lee
We’re excited to announce a new capability for AI Agent: it can now analyze and respond to image attachments in email. This enhancement helps create a more seamless and helpful experience for your customers, especially when images are
Announcement
AI Agent

Manage every store’s channels and integrations from one central hub

by Boris Cupac, Software Engineer
Announcement
New feature
Managing multiple stores just got easier! With this release, you’ll find a new centralized Store Management page under Settings > Account. From here, you can: Quickly view all stores connected to your Gorgias account. Each store

New Action capabilities & usability improvements

by Matilda Lee, Product Marketing Lead
Want your AI Agent to resolve more inquiries, faster? Great news: Our latest updates to Actions let you connect to new tools, add order notes in Shopify, and gain more control over how Actions fire, so your AI Agent can fully resolve even
Announcement
AI Agent
Improvement

đź§  Store sync for AI Agent

by Matilda Lee, Product Marketing Lead
Announcement
AI Agent
Improvement
AI Agent now learns from your entire Shopify site automatically. No more adding URLs one at a time. AI Agent now gathers everything it needs from your store, with no manual work required. That includes product pages, policies, FAQs, blog