Gorgias Updates

www.gorgias.com

🔍 See exactly why an AI Agent action failed — and let Gaia leverage it

by David Benayoun, Senior Product Manager

You can now see exactly why an action succeeded, partially succeeded, or failed, right where you need it. Event logs are clearer: each event now opens with a plain-English summary, a natural-language explanation of the outcome, and the

💬 AI Agent is now available on WhatsApp in beta

by Giuseppe Lumia

Handle customer support conversations on WhatsApp using your existing knowledge, policies, tone, and settings for on-brand, conversational replies. Current limitations: Shopping Assistant is not supported. Shoppers cannot yet verify

🖇️ Manage Actions directly inside the Skill editor

by David Benayoun, Senior Product Manager

You can now manage Actions without ever leaving the skill you're editing. A new Actions tab lives right in the side panel — a full workspace to view, search, create, edit, and copy actions — with a few upgrades built in: Recommended

Product reviews in Product Card and PDP drawer in chat

by Roman Fayzullin

Shoppers can now see product review ratings and review counts directly in AI Agent chat AI Agent automatically pulls review averages and review counts from Shopify metafields, so there’s nothing extra to configure. Product ratings and

New: Custom agent unavailable statuses

by Andrej Tomić, Senior Software Developer

Your team can now show why they're away, not just that they're offline. Admins and team leads add statuses in Settings > Agent Unavailability. Think Lunch, Break, In a meeting, In training, plus whatever's specific to how your team works.

New: Custom agent unavailable statuses

Shoppers can now explore similar products with one tap on chat

by Juliette Quersin

Shoppers can now explore similar products in a single tap — without leaving the chat. When AI Agent recommends a product, shoppers see a “More like this” icon. Tapping it surfaces a handful of similar products in the same conversation, so

Shoppers can now explore similar products with one tap on chat

Changes to website sync for AI Agent

by Nikhil Samuel

Starting today, you can re-sync your store website and single-page URLs as knowledge for AI Agent once every 30 days instead of once a day. Gorgias reads the public pages of your store to help AI Agent answer questions about your products,

📸 20/20 Vision: AI Agent can now read images sent in Chat

by Audrey Saleh

AI Agent can now see and understand images shoppers send in Chat, not just Email. 🎉 Whether it's a damaged product, an order confirmation, a screenshot of an issue, or a picture for shade matching or fit recommendations (like a skin-tone

Metrics Glossary is now live in Analytics

by Aoife Mornard

The Metrics Glossary now brings you full transparency to every metric in your Analytics suite: definition, formula, and computation methodology. Directly on the page you’re on. Previously, hovering over a metric gave you a short

Metrics Glossary is now live in Analytics

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