We're launching our new Email Deliverability Tracking feature to give you instant visibility into failed emails.
Stop hunting for buried error banners and immediately identify when a customer hasn't received your message.

How It Works: Real-Time Alerts for Agents & Admins

This feature provides new tools for both agents and admins to manage email deliverability proactively.

For Agents: Take Immediate Action

• Instant Notifications: The moment an email you've sent fails to deliver, you'll receive a system notification. No more guesswork.

• One-Click to Resolution: Clicking the notification takes you directly to the specific message within the ticket, where you'll see a clear banner explaining the delivery error.

• Clear In-Ticket UI: We've updated the ticket interface with a prominent “Not delivered” status and a warning icon, so the issue is impossible to miss.

For Admins: Gain Team-Wide Oversight

• Complete Visibility: Admins receive the same real-time notifications as agents for all failed messages, providing a complete, live picture of deliverability health across the entire helpdesk.

• Identify Systemic Issues: This makes it easy to spot patterns, identify if a specific integration is failing, or diagnose configuration problems that need to be escalated to your IT team.

What's Next?

This release is the foundation for providing best-in-class reliability and transparency. We are closely monitoring the adoption and impact of these new tools and are already exploring future enhancements.