We're excited to announce Optimize – your new command center for understanding and improving AI Agent performance.

Optimize gives you powerful analytics broken down by customer intents, showing exactly where AI Agent excels and where there are opportunities to boost automation and customer satisfaction.

What Optimize can do for you:

• Identify your biggest automation opportunities across all customer intents

• Drill down into specific topics to understand performance at a granular level

• See key metrics including success rate and CSAT scores

• Discover patterns in customer requests to guide your AI Agent improvements

• Take targeted action to boost performance where it matters most

Whether you're looking to increase automation, improve customer satisfaction, or simply understand what your customers are asking about, Optimize gives you the insights you need to make data-driven decisions.

Here’s a demo of what you can do with Optimize 👇

Get started today!

Head to AI Agent > Optimize to start exploring your performance data and unlock new opportunities for improvement.