Gorgias Updates

Add custom identity providers for Single Sign-On

by Adrien de la Tour, Product management
We’re happy to announce for all our Advanced and Enterprise customers we will support custom identity providers for Single Sign-On (via Open ID connect). From now on you can log into Gorgias with your own provider alongside Google and
Announcement
New feature

πŸš€ Perform real Actions in AI Agent's Test page

by Felipe Mora
We're excited to announce that you can now test Actions end-to-end directly in the AI Agent Test page – no more guesswork or production testing required! What's New Full Action testing: When you enable the new "Actions" toggle in the
New feature

NEW: External number and queue call transfers

by Nemanja Tozic
We have enhanced the call transfer feature to provide greater flexibility. In addition to transferring calls to other agents, it is now possible to transfer calls to external numbers and different queues. We have also improved statistics
Announcement
New feature
Improvement

New "πŸ” To review" view under AI Agent section + new "AI Agent feedback" filter for views / advanced search.

by Fabio Salvini, Senior Software Engineer
We’ve introduced two updates to make it easier to manage and review AI Agent conversations. New "πŸ” To review" view A dedicated πŸ” To review view is now available under the AI Agent section in your sidebar. This view automatically filters
Announcement
New feature
AI Agent

πŸš€ Email Imports Revamp

by Adrien de la Tour, Product Manager
We’ve upgraded Imports in Gorgias! Starting today, you can pull in emails from Gmail and Outlook 365 mailboxes connected as forwarding addresses. That means you can easily import historical conversations whatever setup you decide to
Announcement
Improvement
New feature

New Product Recommendation Controls for AI Agent

by Emmanuel Breard
πŸš€ We’re excited to introduce enhanced Product Recommendation Controls, rolling out to all merchants starting today! These new controls give you more flexibility to tailor product recommendations, helping you drive more relevant sales
Announcement
New feature
AI Agent

Access Shopify Customer Metafields from Gorgias

by Boris Cupac, Software Engineer
We're excited to introduce Shopify Customer Metafields – now available directly in the Gorgias widget! You can now instantly access and view your customers' metafield data from Shopify without ever leaving your helpdesk. These work just
Announcement
New feature

πŸ“ Edit and create AI Agent knowledge in the feedback tab

by Jan Balaz, Software Engineer
We’re thrilled to introduce a game-changing improvement for teams using our AI Agent - you can now view, edit, and create knowledge sources directly from within the ticket view! πŸ™Œ What’s New? Instant previews: Click on a knowledge source
Announcement
New feature

Never Miss a Failed Email Again with Proactive Delivery Alerts

by Marko Kovacevic
We're launching our new Email Deliverability Tracking feature to give you instant visibility into failed emails. Stop hunting for buried error banners and immediately identify when a customer hasn't received your message. How It
Announcement
Improvement
New feature