⭐️ Tickets can now be excluded from CSATWe are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros!
We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey
New Autoresponder - Automate return request emails ✨With our new autoresponder feature, you can automate emails about a return request if you have an existing return portal provider (e.g. Loop, Happy Returns, Returnly, etc.) 💪
Our AI detects if an email relates to a return request,
Tone of voice for the chat 📣We are thrilled to announce that you can now customize most of the text values of the Gorgias Chat widget from the settings panel!
This exciting new feature allows you to match your brand’s tone of voice in the chat widget, providing a
Chat Video sharing support 🎬A picture is worth a thousand words.
So what's a video worth?! 🎥
We are happy to announce the support of videos embedded in chat messages and campaigns.
How does it work?
You can find the share video button inside the video
In-ticket suggestionsOur Gorgias automation features are getting smarter and are now coming to you when the context is right 🎉
Have you ever wondered “How this rule works?” or “What is this autoresponder doing?”
For tickets where an autoresponder would’ve
Chat appearance enhancement for readabilityThe chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of
Loop Returns x Order management flowsHi 👋 we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents.
If you are an Automation
Automatic offline mode in the chatHello 👋 Several months ago we introduced offline mode in the chat, which allowed you to disable live conversations manually via settings. You could use this feature temporarily or permanently to set the right expectations to shoppers when
Standalone widgetsHey 👋
Remember custom actions in widgets? Our own support team at Gorgias finds this feature to be super helpful and uses it heavily. We hope you do too! 😉
But we noticed that sometimes, we want to add a custom action button or link