We’re excited to announce a new feature that automatically tags missed and abandoned calls in your Voice tickets—so you can easily spot calls that need urgent follow-up.

Here’s how it works:

• Whenever an inbound call is missed or is abandoned, the system will automatically add the call-missed or call-abandoned tag to the ticket.

• If the same customer calls again and an agent answers or if you place an outbound call that connects to the customer, these tags will be removed. This way, the ticket status will accurately reflect the resolution progress.

We hope this makes it easier for you and your teams to identify, prioritize, and follow up on calls that need immediate care. As always, thank you for continuing to grow with us. If you have any questions, feel free to reach out!