A new integration joins the party: welcome TikTok Shop! ♪🎊 We are excited to announce that Gorgias now supports TikTok Shop in the US!
With this new integration, you can delight your shoppers on Tiktok Shop with seamless support at Gorgias without switching tools.
Why should you
✨ Customize your disclaimer: The
Introducing our Native WooCommerce IntegrationWe’re thrilled to announce the launch of our native WooCommerce integration, a powerful enhancement to Gorgias users.
What can you get from the WooCommerce & Gorgias integration:
Simple Activation and Historical Data Sync: Activating the
Ticket Fields can now be set from RulesWe are excited to announce that Ticket Fields can now be set via Rules! With this, it is now even easier to set values to your Ticket Fields.
Setting a Ticket Field from a Rule
When creating or updating a rule, you will now find a new
Ticket Fields ReportTicket Fields Report — your new tool for effortless data analysis, empowering you to gain valuable insights and track their evolution over time.
Get a concise high-level insights with Ticket Fields Report
The Ticket Fields Report is an
Order Management in Contact FormWe are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form 🎉
To take advantage of it, just enable Order
Order Selection in Flows for Help Center and Contact FormWe are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well 🎉
To take advantage of it, just enable your Flows containing an Order
Coming soon: Tickets Sidebar’s new look!We’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and
Variables in Flows🎉 Introducing variables in Flows! 🤖
We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.