Gorgias Updates

Twitter replies, mentions, and quote tweets

by Ionut Zamfir
New feature
Announcement
We are happy to announce that we have released our new Twitter integration for enterprise customers! You can now receive and respond to Tweets from within the helpdesk. Features Our Twitter integration will allow you to receive and respond
Twitter replies, mentions, and quote tweets

Help Center private beta opening

by Victor Duprez, Senior Engineering Manager
We are opening the private beta of our Help Center product. Want to get early access to this long-awaited product? Please fill in this form, and we will give volunteers access as seats become available. The brand new Help Center product
Developers
New feature

Record calls with our native phone integration

by Luci Furtun
New feature
We have just released call recordings for Gorgias' native phone integration. Now you can record, review, and download calls that you make in the helpdesk to ensure the quality of your voice support and level up your team. Recording phone
Record calls with our native phone integration

Automation Statistics

by Romain Charbit
New feature
🤖 Automate all the things 🤖 You can now track your automation rate on the new Automation Statistics page! With these statistics, you can see at a glance how well your rules help you automate your customer interactions. You can see which
Automation Statistics

Editing Shopify shipping address in Gorgias tickets

by Maxime Landry
New feature
Here at Gorgias, we intent on making sure every interaction with a customer can be resolved directly from the ticket. In support of this mission, we just added a new feature which allows you to edit Shopify shipping addresses directly from
Editing Shopify shipping address in Gorgias tickets

Live statistics

by Clément Sirieix
Introducing live statistics, 2 new views, that will help you better understand how your team works on a daily basis. Starting from Pro account, you can access the live overview, that will provide you with the big picture regarding the
New feature

Editing Shopify orders in Gorgias tickets

by Maxime Landry
New feature
Here at Gorgias, our mission is to build a tool to make your support processes as streamlined and frictionless as possible. In support of this mission, we just added a new feature allowing you to edit Shopify orders directly from the
Editing Shopify orders in Gorgias tickets

SPF & DKIM Support

by Luci Furtun
New feature
If you’ve set up your email via forwarding, you may have heard customers complain that emails are ending up in the spam folder or not being sent at all. To ensure your emails always make it to the customer and stay out of the spam fold,
SPF & DKIM Support

Import Instagram DM History

by Mehdi Dellagi
New feature
Tired of jumping back onto the Instagram app to see previous conversations that occured Instagram direct messages? You will now have the full context for any Instagram direct message ticket, thanks to the automatic import of the customer’s
Import Instagram DM History