With our new Gorgias "Built for Shopify" application, you can now set up and manage your Helpdesk experience without ever leaving Shopify.

📊 Instant Helpdesk Overview

Now you can effortlessly track your support performance at a glance. On the home page, you'll immediately see essential Helpdesk stats for the past 7 days, including:

• 📌 Open and Closed Tickets

• 🌟 Customer Satisfaction (CSAT)

• ⏱️ First Response Time & Resolution Time

💬 Helpdesk Setup

Our new "Built for Shopify" application lets you seamlessly manage:

• Emails and Live Chat integration directly from your Shopify Admin.

• Agent AI setup.

Enjoy an integrated and frictionless support experience, making your agents happier and your customers even more satisfied.

🔗 Admin Block Extensions

We're introducing 2 Shopify admin block extensions:

• Customer Details Extension: Instantly access Helpdesk customer fields right inside Shopify. If customer fields don't exist, you'll be encouraged to add them directly from the admin block extension.

• Order Details Extension: View customer data conveniently attached to your product detail pages.

These extensions connect Helpdesk customer insights with your Shopify admin experience.

✉️ Direct Email Action

Lastly, we've added an intuitive admin link within the customer details page, allowing you to directly create tickets from Gorgias.