Handle customer support conversations on WhatsApp using your existing knowledge, policies, tone, and settings for on-brand, conversational replies.

Current limitations:

• Shopping Assistant is not supported.

• Shoppers cannot yet verify their identity using a one-time code, so order actions such as cancellations and address changes aren’t possible.

Get started: Go to AI Agent > Deploy > Socials and select your WhatsApp integration.

Reminder: Instagram DM and Facebook Messenger have also been available since July.