Gorgias Updates

Gorgias Updates

www.gorgias.com

💸 Shopify Refund: default quantity is now set to 0

by Deniss Kozickis
Improvement
You asked, and we delivered! 🥳 We’re happy to announce that from now on, default quantities for the Shopify refund will be set to 0. This is aligned with the default Shopify behavior and makes the transition to Gorgias even smoother!
💸 Shopify Refund: default quantity is now set to 0

Improvements on the Chat widget dimensions

by George Chetreanu, Engineering Manager
We’re making a few adjustments to the dimensions of the widget. The height will dynamically adjust based on the screen size while never going over the top part of the screen so it doesn’t overlap with your shop’s header (navigation
Improvement

New Autoresponder - Automate return request emails ✨

by Ricardo de Arruda
With our new autoresponder feature, you can Automatically reply to common customer questions with relevant help center article suggestions. automate emails about a return request if you have an existing return portal provider (e.g. Loop,
New feature

✨ New app store ✨

by Manuel Colasante
Improvement
Happy new year everyone! We wish all the best for this year to come. As a new year’s resolution, we want to put our app ecosystem on a pedestal. 🏆 The number of apps that help you achieve your goals in Gorgias keeps growing. We want you
✨ New app store ✨

Tone of voice for the chat 📣

by Angel Cereijo, Software Engineer
New feature
We are thrilled to announce that you can now customize most of the text values of the Gorgias Chat widget from the settings panel! This exciting new feature allows you to match your brand’s tone of voice in the chat widget, providing a
Tone of voice for the chat 📣

Chat Video sharing support 🎬

by Joris La Cancellera, Software Engineer
New feature
A picture is worth a thousand words. So what's a video worth?! 🎥 We are happy to announce the support of videos embedded in chat messages and campaigns. How does it work? You can find the share video button inside the video
Chat Video sharing support 🎬

Cleaner order management buttons in the Gorgias chat homepage

by Cyprien Pannier, Senior Software Engineer
Hi there 👋, We have another automation add-on improvement to share! The order management flows currently take a lot of place in the chat widget. Additionally, the 4 possible flows: track / return / cancel order and report an issue
Announcement
Improvement

In-ticket suggestions

by Romain Charbit
Our Gorgias automation features are getting smarter and are now coming to you when the context is right 🎉 Have you ever wondered “How this rule works?” or “What is this autoresponder doing?” For tickets where an autoresponder would’ve
New feature

Chat appearance enhancement for readability

by George Chetreanu, Engineering Manager
Announcement
New feature
The chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of
Chat appearance enhancement for readability