Gorgias Updates

New "🔍 To review" view under AI Agent section + new "AI Agent feedback" filter for views / advanced search.

by Fabio Salvini, Senior Software Engineer
We’ve introduced two updates to make it easier to manage and review AI Agent conversations. New "🔍 To review" view A dedicated 🔍 To review view is now available under the AI Agent section in your sidebar. This view automatically filters
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New feature
AI Agent

🛍️ See products used by AI Agent on AI Feedback tab

by Fabio Salvini, Senior Software Engineer
AI Agent now gives you visibility into which products it uses when answering customer questions or making product recommendations. What’s new When AI Agent uses product information in conversations with your customers, you’ll see which
Announcement
Improvement
AI Agent

🚀 Email Imports Revamp

by Adrien de la Tour, Product Manager
We’ve upgraded Imports in Gorgias! Starting today, you can pull in emails from Gmail and Outlook 365 mailboxes connected as forwarding addresses. That means you can easily import historical conversations whatever setup you decide to
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Improvement
New feature

📊 Update: Clearer AI Agent metrics, right where you need them

by Matilda Lee
We’ve made it easier to understand how your AI Agent is performing across stores by putting the right metrics in the right place. What’s new: Overview page (per store, last 28 days): AI Agent automated interactions (tickets fully
Announcement
Improvement
AI Agent

New Product Recommendation Controls for AI Agent

by Emmanuel Breard
🚀 We’re excited to introduce enhanced Product Recommendation Controls, rolling out to all merchants starting today! These new controls give you more flexibility to tailor product recommendations, helping you drive more relevant sales
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New feature
AI Agent

🧭 New AI Agent Navigation: Smarter, Simpler, More Actionable

by Matilda Lee
We’re redesigning the AI Agent navigation menu to simplify and improve your ability to set up and manage AI for your store. The new menu layout mirrors the ideal workflow for managing and optimizing AI Agent: Analyze → Train → Test →
Announcement
Improvement
AI Agent

New Attribution Window for Shopping Assistant and Revenue Report

by Emmanuel Breard
We've shortened and standardized the attribution window for revenue across all reporting in Gorgias. Both Shopping Assistant and the Revenue Report now use a 3-day attribution window. Previously, Shopping Assistant used a 7-day window and
Improvement

Live Voice Dashboard Improvements

by Nicoleta-Denisa Borţănoiu, Senior Software Engineer
Say goodbye to constant page refreshing! The Live Voice dashboard is now real-time, giving you instant visibility into what’s happening on your support lines.
Improvement

Access Shopify Customer Metafields from Gorgias

by Boris Cupac, Software Engineer
We're excited to introduce Shopify Customer Metafields – now available directly in the Gorgias widget! You can now instantly access and view your customers' metafield data from Shopify without ever leaving your helpdesk. These work just
Announcement
New feature