1757929680894 NEW: External number and queue call transfersby Nemanja TozicWe have enhanced the call transfer feature to provide greater flexibility. In addition to transferring calls to other agents, it is now possible to transfer calls to external numbers and different queues. We have also improved statistics
1757347200000 New "🔍 To review" view under AI Agent section + new "AI Agent feedback" filter for views / advanced search.by Fabio Salvini, Senior Software EngineerWe’ve introduced two updates to make it easier to manage and review AI Agent conversations. New "🔍 To review" view A dedicated 🔍 To review view is now available under the AI Agent section in your sidebar. This view automatically filters
1756726200000 🛍️ See products used by AI Agent on AI Feedback tabby Fabio Salvini, Senior Software EngineerAI Agent now gives you visibility into which products it uses when answering customer questions or making product recommendations. What’s new When AI Agent uses product information in conversations with your customers, you’ll see which
1755771256448 🚀 Email Imports Revampby Adrien de la Tour, Product ManagerWe’ve upgraded Imports in Gorgias! Starting today, you can pull in emails from Gmail and Outlook 365 mailboxes connected as forwarding addresses. That means you can easily import historical conversations whatever setup you decide to
1755722995164 📊 Update: Clearer AI Agent metrics, right where you need themby Matilda LeeWe’ve made it easier to understand how your AI Agent is performing across stores by putting the right metrics in the right place. What’s new: Overview page (per store, last 28 days): AI Agent automated interactions (tickets fully
1755529607188 New Product Recommendation Controls for AI Agentby Emmanuel Breard🚀 We’re excited to introduce enhanced Product Recommendation Controls, rolling out to all merchants starting today! These new controls give you more flexibility to tailor product recommendations, helping you drive more relevant sales
1755203062962 🧭 New AI Agent Navigation: Smarter, Simpler, More Actionableby Matilda LeeWe’re redesigning the AI Agent navigation menu to simplify and improve your ability to set up and manage AI for your store. The new menu layout mirrors the ideal workflow for managing and optimizing AI Agent: Analyze → Train → Test →
1754924078173 New Attribution Window for Shopping Assistant and Revenue Report by Emmanuel BreardWe've shortened and standardized the attribution window for revenue across all reporting in Gorgias. Both Shopping Assistant and the Revenue Report now use a 3-day attribution window. Previously, Shopping Assistant used a 7-day window and
1754469300000 Live Voice Dashboard Improvementsby Nicoleta-Denisa Borţănoiu, Senior Software EngineerSay goodbye to constant page refreshing! The Live Voice dashboard is now real-time, giving you instant visibility into what’s happening on your support lines.
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