1755771256448 🚀 Email Imports Revampby Adrien de la Tour, Product ManagerWe’ve upgraded Imports in Gorgias! Starting today, you can pull in emails from Gmail and Outlook 365 mailboxes connected as forwarding addresses. That means you can easily import historical conversations whatever setup you decide to
1755722995164 📊 Update: Clearer AI Agent metrics, right where you need themby Matilda LeeWe’ve made it easier to understand how your AI Agent is performing across stores by putting the right metrics in the right place. What’s new: Overview page (per store, last 28 days): AI Agent automated interactions (tickets fully
1755529607188 New Product Recommendation Controls for AI Agentby Emmanuel Breard🚀 We’re excited to introduce enhanced Product Recommendation Controls, rolling out to all merchants starting today! These new controls give you more flexibility to tailor product recommendations, helping you drive more relevant sales
1755203062962 🧭 New AI Agent Navigation: Smarter, Simpler, More Actionableby Matilda LeeWe’re redesigning the AI Agent navigation menu to simplify and improve your ability to set up and manage AI for your store. The new menu layout mirrors the ideal workflow for managing and optimizing AI Agent: Analyze → Train → Test →
1754924078173 New Attribution Window for Shopping Assistant and Revenue Report by Emmanuel BreardWe've shortened and standardized the attribution window for revenue across all reporting in Gorgias. Both Shopping Assistant and the Revenue Report now use a 3-day attribution window. Previously, Shopping Assistant used a 7-day window and
1754469300000 Live Voice Dashboard Improvementsby Nicoleta-Denisa Borţănoiu, Senior Software EngineerSay goodbye to constant page refreshing! The Live Voice dashboard is now real-time, giving you instant visibility into what’s happening on your support lines.
1753712488310 😃 Update: New Internal Ticket Rating for AI Agentby Matilda LeeThe new ticket rating feature (available in the AI Feedback tab) allows users to rate conversations between shoppers and AI Agent. Brands can choose from three options: 😃 Good 😐 Okay ☹️ Bad If you select “Good”: You’re all set!
1753275899705 Update: Macros aren't used as a knowledge source for AI Agentby Matilda LeeAs part of ongoing improvements to make AI Agent more accurate, consistent, and trustworthy, macros are no longer used as a knowledge source to answer customer questions. This applies across all channels, and reflects what has already
1753190024004 📥 Improve AI Agent responses on the spot without leaving the ticketby Matilda LeeWe’ve completely redesigned the AI Feedback tab to make it easier for you to: Train your AI Agent faster Spot and fix knowledge gaps on the fly Streamline ticket reviews You’ll now see one unified feedback view for the entire ticket
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