1760365010476 New Guidance templates to get started in minutes 📝by Felipe MoraCreating guidance from scratch can be time-consuming—especially if you're not sure where to start or how to structure it effectively. We've added 8 new guidance templates covering the most common customer questions, pre-formatted using the
1760363317833 🛍️ Market-Aware Inventory Levelby Emmanuel BreardSmarter inventory filtering now ensures your AI Shopping Assistant shows only in-stock products, tailored to each shopper’s location. What’s new Per‑market inventory checks: Recommendations now respect stock availability per location
1757929680894 NEW: External number and queue call transfersby Nemanja TozicWe have enhanced the call transfer feature to provide greater flexibility. In addition to transferring calls to other agents, it is now possible to transfer calls to external numbers and different queues. We have also improved statistics
1756726200000 🛍️ See products used by AI Agent on AI Feedback tabby Fabio Salvini, Senior Software EngineerAI Agent now gives you visibility into which products it uses when answering customer questions or making product recommendations. What’s new When AI Agent uses product information in conversations with your customers, you’ll see which
1755771256448 🚀 Email Imports Revampby Adrien de la Tour, Product ManagerWe’ve upgraded Imports in Gorgias! Starting today, you can pull in emails from Gmail and Outlook 365 mailboxes connected as forwarding addresses. That means you can easily import historical conversations whatever setup you decide to
1755722995164 📊 Update: Clearer AI Agent metrics, right where you need themby Matilda LeeWe’ve made it easier to understand how your AI Agent is performing across stores by putting the right metrics in the right place. What’s new: Overview page (per store, last 28 days): AI Agent automated interactions (tickets fully
1755203062962 🧭 New AI Agent Navigation: Smarter, Simpler, More Actionableby Matilda LeeWe’re redesigning the AI Agent navigation menu to simplify and improve your ability to set up and manage AI for your store. The new menu layout mirrors the ideal workflow for managing and optimizing AI Agent: Analyze → Train → Test →
1754924078173 New Attribution Window for Shopping Assistant and Revenue Report by Emmanuel BreardWe've shortened and standardized the attribution window for revenue across all reporting in Gorgias. Both Shopping Assistant and the Revenue Report now use a 3-day attribution window. Previously, Shopping Assistant used a 7-day window and
1754469300000 Live Voice Dashboard Improvementsby Nicoleta-Denisa Borţănoiu, Senior Software EngineerSay goodbye to constant page refreshing! The Live Voice dashboard is now real-time, giving you instant visibility into what’s happening on your support lines.
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