Gorgias Updates

www.gorgias.com

Create and sync Shopify customer profiles

by Milos Zivkovic, Senior Software Engineer

When we ask brands what they love about Gorgias, you often mention that Gorgias empowers your team to personalize answers, manage orders, and resolve inquiries without switching tabs. To reduce tab-switching even further, you can now

Create and sync Shopify customer profiles

Email error and connection improvements: Clear explanations & fast fixes

by Leyla Delcorde, Sr. Product Designer

Email makes up 70% of customer conversations for most ecommerce brands, but when emails fail to send, troubleshooting can be frustrating and time-consuming. There are a few challenges to come: Error messages are too technical. It’s hard

Email error and connection improvements: Clear explanations & fast fixes

about 1 month ago

Enjoy quicker navigation and better focus with the collapsable sidebar

by Jordan Miller, Product Marketing Manager - Automate

If you’re like most of our users, you spend a lot of your day in Gorgias — answering questions, jumping between tickets, and adjusting your settings. We know each extra click adds up quickly. That’s why we’ve moved our global navigation out

Enjoy quicker navigation and better focus with the collapsable sidebar

about 2 months ago

Auto-split email ticket to get clean data, even from messy threads!

by Jordan Miller, Product Marketing Manager - Automate

You asked, we delivered! Starting now, replies to old email threads will automatically create new tickets if the reply comes 10+ days later instead of re-opening the existing ticket. Why did we make this change? Before, if a customer

Auto-split email ticket to get clean data, even from messy threads!

about 2 months ago

🗃️ Archive your Macros to de-clutter and stay organized

by Jordan Miller, Product Marketing Manager

Say goodbye to cluttered Macro lists! We’re excited to introduce the ability to Archive Macros to help you stay organized and limit access to Macros that agents shouldn’t use. Why This Matters Admins and agents, we’re excited to help

🗃️ Archive your Macros to de-clutter and stay organized

AI Agent Actions have undergone a significant revamp

by Zsófia Lele, Product Marketing Manager

With these AI Agent Actions updates, we’re making it easier to unlock Actions and automate more of your support tasks. On average, AI Agent already automates 14% more support conversations with Actions—and for top merchants, this goes up to

Improving Your Domain Verification Experience

by Neshat Korivand

Setting up email integrations just got a lot easier with our new Domain Verification Onboarding Wizard! What’s Changed? We’ve redesigned the process to address common frustrations and make domain verification smoother for

Instagram Sub-Reply Mentions Are Now More Streamlined in Gorgias

by Neshat Korivand

We’re improving how sub-replies on Instagram comments—particularly those that @mention your page—are pulled into Gorgias. Below is a quick comparison of the old behavior versus our new and improved setup: Legacy (Broken)

New categories for Quality Assurance

by Charles Jacquet

Better insights into your support quality across both AI and human agents We're excited to introduce more categories to our Quality Assurance framework. This update directly brings industry-standard QA categories into Gorgias, allowing you

Newer