1757929680894 NEW: External number and queue call transfersby Nemanja TozicWe have enhanced the call transfer feature to provide greater flexibility. In addition to transferring calls to other agents, it is now possible to transfer calls to external numbers and different queues. We have also improved statistics
1756726200000 🛍️ See products used by AI Agent on AI Feedback tabby Fabio Salvini, Senior Software EngineerAI Agent now gives you visibility into which products it uses when answering customer questions or making product recommendations. What’s new When AI Agent uses product information in conversations with your customers, you’ll see which
1755771256448 🚀 Email Imports Revampby Adrien de la Tour, Product ManagerWe’ve upgraded Imports in Gorgias! Starting today, you can pull in emails from Gmail and Outlook 365 mailboxes connected as forwarding addresses. That means you can easily import historical conversations whatever setup you decide to
1755722995164 📊 Update: Clearer AI Agent metrics, right where you need themby Matilda LeeWe’ve made it easier to understand how your AI Agent is performing across stores by putting the right metrics in the right place. What’s new: Overview page (per store, last 28 days): AI Agent automated interactions (tickets fully
1755203062962 🧭 New AI Agent Navigation: Smarter, Simpler, More Actionableby Matilda LeeWe’re redesigning the AI Agent navigation menu to simplify and improve your ability to set up and manage AI for your store. The new menu layout mirrors the ideal workflow for managing and optimizing AI Agent: Analyze → Train → Test →
1754924078173 New Attribution Window for Shopping Assistant and Revenue Report by Emmanuel BreardWe've shortened and standardized the attribution window for revenue across all reporting in Gorgias. Both Shopping Assistant and the Revenue Report now use a 3-day attribution window. Previously, Shopping Assistant used a 7-day window and
1754469300000 Live Voice Dashboard Improvementsby Nicoleta-Denisa Borţănoiu, Senior Software EngineerSay goodbye to constant page refreshing! The Live Voice dashboard is now real-time, giving you instant visibility into what’s happening on your support lines.
1753190024004 📥 Improve AI Agent responses on the spot without leaving the ticketby Matilda LeeWe’ve completely redesigned the AI Feedback tab to make it easier for you to: Train your AI Agent faster Spot and fix knowledge gaps on the fly Streamline ticket reviews You’ll now see one unified feedback view for the entire ticket
1753108891806 ↩️ See Shopify return status without clicking out of Gorgiasby Jordan Miller, Product Marketing Manager - AutomateAgents can now see return status info: “Returned” or “Partially Returned” directly in the order widget, right inside Gorgias. Why it matters: No more toggling between Gorgias and Shopify just to check if an item was sent back. This small
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