Navigate with ease, link your logo to your website!Exciting news for our merchants! 🎉
We heard your feedback loud and clear—navigating back to your main website from your Gorgias help center shouldn't be a hassle. With our latest update, we're eliminating the inconvenience.
Voice Integration: Streamlining Call Routing Preferences for a Smoother ExperienceWe are thrilled to announce a significant enhancement to our Voice integration, aimed at improving your overall experience and simplifying call routing preferences. Effective January 18, 2024, we are moving away from using rules for call
Send customers to Contact Form instead of email to reduce spam and increase automation!You can now automatically replace mailto: email links across your online store with links to your Contact Form!
With this new update, you can detect all the links to emails on your website and replace them with links to your Contact Form
Dark mode now available ✨Reduce eye strain and increase battery life with dark mode!
We are thrilled to announce the availability of the much-anticipated dark mode. With this release, you can choose to keep the classic theme or change to dark or light mode. You
2 Statistics updates: Drill down into your metrics and configure your agents’ table!🔍 Dive deep into your data and discover hidden insights with our new Drill Down feature!
We are thrilled to announce the highly anticipated Drill-Down feature! Now available in the Overview, Agents, and Ticket Fields reports, this new
Connect Flows to 3rd-party tools via HTTPWith the new Request HTTP step, you can now fetch data and push actions to your tools in Flows!
This new capability opens up a wide range of automation use cases, including:
Adding customers to marketing lists (with apps like Klaviyo and
Introducing Train My AI ✨We’re thrilled to announce the release of Train My AI, your control center to review, shape, and improve AI-powered features in Gorgias.
Train My AI takes the AI that’s been running in the background of Automate and puts it directly in the
Ticket Fields can now be set from MacrosWe are excited to announce that Ticket Fields can now be set via Macros! With this, it is now even easier to set values to your Ticket Fields.
Setting a Ticket Field from a Macro
When creating or updating a macro, you will now find a new
A new integration joins the party: welcome TikTok Shop! ♪🎊 We are excited to announce that Gorgias now supports TikTok Shop in the US!
With this new integration, you can delight your shoppers on Tiktok Shop with seamless support at Gorgias without switching tools.
Why should you