📝 Edit and create AI Agent knowledge in the feedback tab
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We’re thrilled to introduce a game-changing improvement for teams using our AI Agent - you can now view, edit, and create knowledge sources directly from within the ticket view! 🙌
What’s New?
Instant previews: Click on a knowledge source used by the AI Agent to quickly preview its content without leaving the ticket.
In-context editing: Found a knowledge mismatch? Update Guidance or Help Center articles side by side while reviewing the ticket.
Create new knowledge on the fly: Easily draft new articles or guidance content from the same screen where the review is happening.
Frictionless workflow: Stay in the flow while tuning the AI Agent’s behavior to your expectations.
Why This Matters
Before, editing or creating knowledge meant hopping between multiple parts of the app. Now everything happens where you already work: in the ticket.
This makes it much easier to:
Improve AI accuracy in the moment
Keep knowledge sources fresh and relevant
Align AI decisions with real-world expectations
Bottom line? Better AI performance with less overhead.
How to Get Started
Open a ticket handled by the AI Agent.
In the AI Feedback Panel, click on a listed knowledge source to preview it.
Click to edit or create new Guidance or Help Center content directly from the ticket.
Save your updates and return to your review with no context switching!
Start Improving Today!
Try the new in-ticket knowledge tools now and supercharge your AI Agent accuracy.
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