Dive into Agent's report on Voice Statistics!Get ready for some fantastic news – we've just added another cool update to the mix! Following the buzz about our Voice Statistics report, we're thrilled to introduce the Agent’s Report on Voice Statistics. It's like taking your insights to
Article Templates for your Help Center🚀 Introducing Help Center Article Templates!
We're pleased to announce the addition of Article Templates to your Help Center setup. 🛠️✨
Our templates offer structured formats for FAQs, troubleshooting guides, and more. Whether you're
Introducing Voice Statistics report ☎️📊📢 Hold the phone because we have an exciting news alert! 🎉 We're thrilled to unveil the brand-new Gorgias Voice Statistics reports! Get ready to dive into a dedicated page that monitors key voice metrics, empowering you to supercharge
Meet the fresh new Gorgias Automate Statistics ✨We're thrilled to introduce a significant upgrade to your Gorgias Automate experience. 🎉
We completely rebuilt Automate Statistics to offer more robust reporting and helpful insights. Furthermore, we've adjusted the reports, introducing
New step in Flows: Customer Login 👤🚀 Introducing a new New ‘Customer Log In’ for Streamlined Shopper Journeys! 🌟
Hey Gorgias Community! We’re introducing a new customer log in step in the Flow builder, which will allow you to request from customers to confirm their
Navigate with ease, link your logo to your website!Exciting news for our merchants! 🎉
We heard your feedback loud and clear—navigating back to your main website from your Gorgias help center shouldn't be a hassle. With our latest update, we're eliminating the inconvenience.
Voice Integration: Streamlining Call Routing Preferences for a Smoother ExperienceWe are thrilled to announce a significant enhancement to our Voice integration, aimed at improving your overall experience and simplifying call routing preferences. Effective January 18, 2024, we are moving away from using rules for call
Use help center and contact forms in your rules & views We know that many of you have multiple Help Centers and Contact Forms, and you want an easy way to build rules or views to differentiate tickets from different sources.
We've heard you loud and clear! 🚀 We're happy to announce an
Send customers to Contact Form instead of email to reduce spam and increase automation!You can now automatically replace mailto: email links across your online store with links to your Contact Form!
With this new update, you can detect all the links to emails on your website and replace them with links to your Contact Form