Gorgias Updates

www.gorgias.com

🚀 Email Imports Revamp

by Adrien de la Tour, Product Manager

We’ve upgraded Imports in Gorgias! Starting today, you can pull in emails from Gmail and Outlook 365 mailboxes connected as forwarding addresses. That means you can easily import historical conversations whatever setup you decide to

New Product Recommendation Controls for AI Agent

by Emmanuel Breard

🚀 We’re excited to introduce enhanced Product Recommendation Controls, rolling out to all merchants starting today! These new controls give you more flexibility to tailor product recommendations, helping you drive more relevant sales

Access Shopify Customer Metafields from Gorgias

by Boris Cupac, Software Engineer

We're excited to introduce Shopify Customer Metafields – now available directly in the Gorgias widget! You can now instantly access and view your customers' metafield data from Shopify without ever leaving your helpdesk. These work just

📝 Edit and create AI Agent knowledge in the feedback tab

by Jan Balaz, Software Engineer

We’re thrilled to introduce a game-changing improvement for teams using our AI Agent - you can now view, edit, and create knowledge sources directly from within the ticket view! 🙌 What’s New? Instant previews: Click on a knowledge source

Never Miss a Failed Email Again with Proactive Delivery Alerts

by Marko Kovacevic

We're launching our new Email Deliverability Tracking feature to give you instant visibility into failed emails. Stop hunting for buried error banners and immediately identify when a customer hasn't received your message. How It

Manage every store’s channels and integrations from one central hub

by Boris Cupac, Software Engineer

Managing multiple stores just got easier! With this release, you’ll find a new centralized Store Management page under Settings > Account. From here, you can: Quickly view all stores connected to your Gorgias account. Each store

Manage every store’s channels and integrations from one central hub

Introducing Gorgias "Built for Shopify" application

by Nikola Planic, Software Engineer

With our new Gorgias "Built for Shopify" application, you can now set up and manage your Helpdesk experience without ever leaving Shopify. 📊 Instant Helpdesk Overview Now you can effortlessly track your support performance at a glance.

Customizable wrap-up time

by Marko Vranic, Senior Software Engineer

🕒 Stay on top of post-call tasks with Gorgias’s ‘Wrap-up Time’ Whether you're in sales or support, a large part of your day is spent handling after-call tasks. To help agents manage this more efficiently, Gorgias is introducing a brand

💡 Introducing Optimize: Supercharge your AI Agent performance

We're excited to announce Optimize – your new command center for understanding and improving AI Agent performance. Optimize gives you powerful analytics broken down by customer intents, showing exactly where AI Agent excels and where

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