1772543121779 📚 Control which help center articles your AI Agent uses — independently from article visibilityby Felipe MoraYou can now enable or disable help center articles for your AI Agent directly from the Knowledge page, without changing whether the article is visible to customers on your help center. Nothing changes by default — all your existing
1772018628249 Power Up Your Instagram Workflows with Profile-Driven Rule Conditionsby Divyam RaiYou can now extend your Gorgias Rules using attributes from a customer’s Instagram profile — across all Instagram channels, including DMs, comments, ad comments, and mentions. With these new conditions, you can filter and automate based on
1771550072606 Resize and rearrange charts on your custom Dashboardby Aoife Mornard Announcement Improvement You can now resize individual charts on your custom Dashboard to build the view that works best for your team. All dashboard components (metric cards, charts and tables) can be resized within smart constraints to keep your layout clean.
1770986940000 Guidance Editor Enhancementsby Vlad Gardus, Senior Software EngineerGuidances are at the heart of how you configure AI Agent behavior and manage knowledge across your platform. With this update, we've significantly upgraded the guidance editor to match the standards you'd expect from a modern writing
1770711866420 🏷️ Shopping Assistant Now Leverages Your Store's Automatic Discountsby Emmanuel BreardWhat's New Shopping Assistant can now detect and use your store's Shopify automatic discounts during conversations with shoppers — turning existing promotions into active conversion tools. When a shopper is browsing or hesitating,
1769781607530 Shopify Metafieldsby Alexandru Daineanu🚀 We’re excited to present you the new and revamped Shopify metafields. You are now able to pick your most relevant Shopify metafields and pull them in to your Helpdesk. These are specific data points related to your orders, draft orders
1768225669189 🚀 Advanced TikTok Shops Automation with Rules, Macros & Custom Business Hoursby Divyam RaiWe’re making it easier to build advanced automations for TikTok Shops by expanding support across Rules and Macros — and by extending business hours configuration to include TikTok. You can now incorporate TikTok Shops into your existing
1767013200000 Spam Call Warning Alerts for Voiceby Marko Vranic🔔 Spam Call Warning Alerts When a call may be spam or scam, you’ll now see a clear warning in the Gorgias Phone Bar — before answering. This gives agents valuable context so they can decide whether to answer, ignore, or handle the call
1766077200000 Introducing the New Statistics APIby Benoit Vannesson, Engineering ManagerWe’re excited to introduce a brand-new Statistics API, designed to give you broader, faster, and more flexible access to the performance metrics you rely on. 👉 API Documentation Why a New API? Until now, developers could access a
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