Gorgias Updates

www.gorgias.com

Helpdesk 2.0: A more flexible sidebar

We've made the ticket sidebar more customizable and easier to navigate. Based on feedback from how agents actually use the sidebar, we've made it more flexible, and easier to keep tidy. What's New Reorder your sidebar widgets You can

Helpdesk 2.0: A more flexible sidebar

Changes to website sync for AI Agent

by Nikhil Samuel

Starting today, you can re-sync your store website and single-page URLs as knowledge for AI Agent once every 30 days instead of once a day. Gorgias reads the public pages of your store to help AI Agent answer questions about your products,

📸 20/20 Vision: AI Agent can now read images sent in Chat

by Audrey Saleh

AI Agent can now see and understand images shoppers send in Chat, not just Email. 🎉 Whether it's a damaged product, an order confirmation, a screenshot of an issue, or a picture for shade matching or fit recommendations (like a skin-tone

Metrics Glossary is now live in Analytics

by Aoife Mornard

The Metrics Glossary now brings you full transparency to every metric in your Analytics suite: definition, formula, and computation methodology. Directly on the page you’re on. Previously, hovering over a metric gave you a short

Metrics Glossary is now live in Analytics

AI Agent on Socials

by Julien Pinta

AI Agent is now available on Socials AI Agent now supports two new integrations : Instagram and Facebook Messenger. Find all your features, shopping assistant, intelligent support, order details with a specific tone that is matching your

AI Agent on Socials

A new chat UI that feels native to your store

by Juliette Quersin

What's New We rebuilt chat from the ground up, shaped by real feedback from shoppers and brands. It's a continuation of your storefront, not a widget bolted on. The redesigned chat brings a cleaner home page built for navigation

🔌 Improving Actions: authenticate once, set up faster, and get more visibility

by David Benayoun

Three improvements to Actions: authenticate once per app, auto-install all available Actions, and get better visibility into your library — coming soon.

✨ Meet Gaia (beta): the AI that makes your AI Agent better

The best AI agents are never static. They continuously improve, automate more conversations, and deliver better customer experiences over time. Gaia is a coaching agent that helps you maximize the performance of your AI Agent by

🎯 Introducing Skills: get more predictable, consistent answers from your AI Agent

Gradual rollout: Skills is being rolled out progressively to merchants using AI Agent over the coming weeks. If you don’t see it in your account yet, it’s on the way and should be available soon. Skills is a new, more precise way to

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