Gorgias Updates

www.gorgias.com

🖇️ Manage Actions directly inside the Skill editor

by David Benayoun, Senior Product Manager

You can now manage Actions without ever leaving the skill you're editing. A new Actions tab lives right in the side panel — a full workspace to view, search, create, edit, and copy actions — with a few upgrades built in: Recommended

✨ Gaia (beta) is now availble to every Gorgias account

Gaia, your AI teammate inside Gorgias, is now in open beta for every account. Chat with it to handle everyday work across your helpdesk: Work your tickets: investigate a ticket, search your queue in plain language, and tag, assign, and

Product reviews in Product Card and PDP drawer in chat

by Roman Fayzullin

Shoppers can now see product review ratings and review counts directly in AI Agent chat AI Agent automatically pulls review averages and review counts from Shopify metafields, so there’s nothing extra to configure. Product ratings and

New: Custom agent unavailable statuses

by Andrej Tomić, Senior Software Developer

Your team can now show why they're away, not just that they're offline. Admins and team leads add statuses in Settings > Agent Unavailability. Think Lunch, Break, In a meeting, In training, plus whatever's specific to how your team works.

New: Custom agent unavailable statuses

Shoppers can now explore similar products with one tap on chat

by Juliette Quersin

Shoppers can now explore similar products in a single tap — without leaving the chat. When AI Agent recommends a product, shoppers see a “More like this” icon. Tapping it surfaces a handful of similar products in the same conversation, so

Shoppers can now explore similar products with one tap on chat

🔐 New Single-Sign-On login options

by Rafaël Garcia-Suarez

What's new: Today we're releasing two new security features related to Single-Sign-On (SSO) logins. The first one: you can now completely disable the usual login method via user name and password. This will effectively force all users to

Helpdesk 2.0: A more flexible sidebar

We've made the ticket sidebar more customizable and easier to navigate. Based on feedback from how agents actually use the sidebar, we've made it more flexible, and easier to keep tidy. What's New Reorder your sidebar widgets You can

Helpdesk 2.0: A more flexible sidebar

Changes to website sync for AI Agent

by Nikhil Samuel

Starting today, you can re-sync your store website and single-page URLs as knowledge for AI Agent once every 30 days instead of once a day. Gorgias reads the public pages of your store to help AI Agent answer questions about your products,

📸 20/20 Vision: AI Agent can now read images sent in Chat

by Audrey Saleh

AI Agent can now see and understand images shoppers send in Chat, not just Email. 🎉 Whether it's a damaged product, an order confirmation, a screenshot of an issue, or a picture for shade matching or fit recommendations (like a skin-tone

Newer