Gorgias Updates

www.gorgias.com

Gorgias MCP is now in Open Beta 🎉

Connect Gorgias to the AI tools your team is already using. Surface Voice of Customer insights, audit your helpdesk setup, and review AI Agent performance right from chat. Gorgias MCP is in open beta today, a first-party server that plugs

Export ticket message content from reporting drill-downs

by Aoife Mornard

What's new: You can now export up to 1 month of ticket message bodies directly from your reporting drill-downs.. Previously, getting the message content out of Gorgias meant either pulling it through the API or filing a support request for

Export ticket message content from reporting drill-downs

🎯 SLA Policies: Now with Tags & Ticket Field Filtering

by Marko Vranic

What's New SLA policies can now be configured using tags and ticket field values. This gives you granular control over which SLA applies to which tickets. Previously, you could only say "email tickets get a

Helpdesk 2.0 is live 🚀

by Lauren Di Nardo, Product Marketing Manager

Helpdesk 2.0 is now available. The workspace is rebuilt to surface customer context, orders, and AI activity right where agents need them. What's new Customer timeline, redesigned Past conversations now live in a dedicated timeline next

Helpdesk 2.0 is live 🚀

Cleaner queues when AI Agent hands over a chat without an email

by Emmanuel Breard

This update is for AI Agent customers using Chat with email capture set to required. What's New If you're using AI Agent on Chat with email capture set to required, the handover behavior is now smarter when a shopper hasn't shared their

Shopping Assistant now reads product images to find better matches

by Emmanuel Breard

Shopping Assistant now analyzes product images to improve its recommendations. It uses an AI-generated description of each product's main image as an additional signal when finding the best match for a customer's request.

OAuth2 Authentication for HTTP Integrations

by Mehdi Dellagi, Software Engineer

HTTP integrations now support OAuth2 (Client Credentials). Tokens are obtained and refreshed automatically so your integrations never break. Why this matters for Shopify users Shopify is moving to OAuth2 and has been deprecating static

OAuth2 Authentication for HTTP Integrations

Power Up Your Instagram Workflows with Profile-Driven Rule Conditions

You can now extend your Gorgias Rules using attributes from a customer’s Instagram profile — across all Instagram channels, including DMs, comments, ad comments, and mentions. With these new conditions, you can filter and automate based on

💡 Opportunities (beta): AI Agent proactively tells you how to improve your knowledge

This feature is rolling out progressively over the next 4 weeks starting today. If you don’t see the Opportunities page on your account yet, that’s normal! It will become available to all accounts by mid March. Your AI Agent now analyzes

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