Gorgias Updates

www.gorgias.com

Introducing store filter: Filter reports by stores

✨📊 We're excited to introduce a new store filter that helps merchants gain valuable insights at the individual store level, giving you precise control over your reporting and analytics. 🎯 What’s New Store-specific reporting: Merchants

🚀 You can now set a default saved filter on dashboards

Want to make weekly reporting easier—or build dashboards that go deep on specific contact reasons? You can now pin a saved filter as the default filter on any dashboard, saving time and streamlining your workflow. Before: Filters applied

🚀 Introducing ticket priority: Prioritize your most urgent conversations with a dedicated priority field

by Gorgias Product Team

You asked for more control and we delivered! With our latest enhancement, you can now assign priority levels to tickets to ensure the most urgent conversations get marked appropriately. Whether it’s a critical VIP customer or a

Update: Filter views by store!

by Gorgias Product Team

We’re excited to announce a powerful new way to tailor your workspace and streamline your workflow: you can now filter Views by Store. Whether you’re supporting multiple storefronts under one roof or managing distinct brand experiences

🔍 Improved transparency in AI Agent Testing

What's New AI Agent Testing now shows you exactly what information it uses to create every response, just like your AI feedback tab. Why This Matters Get complete visibility into your AI Agent's sources when testing a response,

Access Shopify Customer Metafields from Gorgias

by Boris Cupac, Software Engineer

We're excited to introduce Shopify Customer Metafields – now available directly in the Gorgias widget! You can now instantly access and view your customers' metafield data from Shopify without ever leaving your helpdesk. These work just

Custom Business Hours per Integration

by Mehdi Dellagi, Software Engineer

New: Custom Business Hours per Integration 🚀 Set precise availability per integration across any channel—like Chat and Voice—so routing, SLAs, and reporting stay accurate. What’s included Create reusable Business Hour sets (name,

Custom Business Hours per Integration

😃 Update: New Internal Ticket Rating for AI Agent

The new ticket rating feature (available in the AI Feedback tab) allows users to rate conversations between shoppers and AI Agent. Brands can choose from three options: 😃 Good 😐 Okay ☹️ Bad If you select “Good”: You’re all set!

Update: Macros aren't used as a knowledge source for AI Agent

As part of ongoing improvements to make AI Agent more accurate, consistent, and trustworthy, macros are no longer used as a knowledge source to answer customer questions. This applies across all channels, and reflects what has already

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